Not sure what the EAP program is? I did take a chance and get out of the Sonar session and it told me it would not save my work on the new project. However, the good news is when I reopened Sonar. my new project was there and in "about Sonar" it now says I have a licensed version. It really stinks that support is only open from 1-6 in the afternoon. Does Cakewalk think that all it's users are slackers that don't get up in the morning?