obviously you guys don't get my question. I think installing software is also easier than getting my point across ;-/
yes, you'd have to be living under a rock if you can't follow screen prompts, etc.
Some software companies don't let you purchase upgrades, unless you have on their account of owning previous versions. That's my core question...whether they can purchase (and then install for my convience) and upgrade to X2.
I can see I should ask them directly anyway at this point.