• SONAR
  • Pro Channel issues (p.2)
2016/02/11 22:45:23
Paul P
dbmm001
Tried reinstalling again, and am getting permission errors when it's wrapping up.



Sorry if this is redundant, but you should install as administrator if you aren't already.
 
I'd then take a look at permission levels on the destination folders, seeing that the installer brought it up.
 
You're not out of disk space ?
 
It looks like your system is confused (to not say corrupted, yet).  Have you ever had Sonar working properly on your system?  If so, which version ?
 
2016/02/11 22:53:10
Anderton
Paul P -- good points. Also worth mentioning that anti-virus programs should be disabled while installing, as they might interpret system changes as something unwelcome.
2016/02/11 23:49:09
dbmm001
Thanks for the suggestions, yep, ran as administrator, checked permissions, enabled all, plenty of back up space. Weird thing is I've never had these issues during a reinstall before. This is a brand new problem caused by trying to fix other problems, i.e crashes.
2016/02/11 23:59:59
dbmm001
X3 has been up and running on my system since X3 first came out. It installed flawlessly 1st time, never an installation issue. Then I would go through periods of it running smoothly, followed by periods of it crashing unexpectedly at different times. This was fixed by installing updates, patches etc, till the most recent round of crashes. It took tech support quite some time to diagnose the crashes and when they did they suggested I uninstall all C++ versions and reinstall them. Once I did that,  these brand new problems started of missing components in Pro Channel. So I tried doing a reinstall and now I can't even do that.
2016/02/12 01:16:42
Anderton
I'd still recommend contacting support. 
dbmm001
Thanks for the suggestions, yep, ran as administrator, checked permissions, enabled all, plenty of back up space. Weird thing is I've never had these issues during a reinstall before. This is a brand new problem caused by trying to fix other problems, i.e crashes.



  • Did you turn off all anti-virus/malware programs while installing?
  • What operating system are you using?
  • Did Cake support do a remote desktop operation?
  • In what order did you install the 32- and 64-bit versions?
  • Did you apply the updates to X3 before or after uninstalling/re-installing the other libraries?
  • Has your OS changed since you first installed X3? If you're still running the same OS as when X3 came out, it's probably gotten pretty scrambled...
 
I'd still recommend trying support again. If all else fails, do an incident fix with Obedia.com. There's clearly something wrong and it would seem that worse case, you could be advised how to wipe your system of all traces of both versions of SONAR, then follow the recommended re-install procedure. 
 
It's times like this that removable drives are worth their weight in gold. I tend to think that if you did a clean OS install and then installed SONAR, things would work as desired. The current situations seems like it might be "system dependencies roulette."
 
I generally advise against re-installing SONAR except as a last resort. The only time I've needed to re-install SONAR is when switching over to a new drive. 
2016/02/12 07:52:39
dbmm001
Thanks Craig,
  • Yes
  • Windows 10
  • No
  • 32 then 64
  • After
  • Yes started with Win 7, did the free Win 10 upgrade
  • My samples and Project files are on removable drives.
2016/02/12 07:55:02
dbmm001
I should add that I didn't re-install the 32 version because it's operating normally, unfortunately, some of my vst's only run 64 so I can't really use 32 any more.
 
2016/02/12 09:23:01
musicjohnnie
Hello,
You mentioned the upgrade to win 10. Is that when you noticed this happening. I have found that win 10(home) can do some odd things. The most recent: I had internet disabled in device manager, win 10 enabled this so it could do it's update. Guess next time I will have to unplug cat 6. Good thing the comp isn't wireless. Scary scenario. I did have a problem once where I had too much  junk in the caboose. Totally took comp back to scratch. Reloaded win 7, did all the updates to all attached and then reloaded Sonar. Now my machine is  to 'Smokin'. Now internet only used for updates and studio downloads. No more 'wandering' around for me. FWIW.
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