cparmerlee
Anderton
cparmerlee
Let me ask you a marketing question. Would you pay $10 to begin a relationship with a new customer that might result in 5-10 years of subscriptions to Platinum?
With respect, your question is not relevant.
You are correct, if the only ambition for Sonar is to have it perceived as a hack's tool as opposed to a a professional, robust product. The point is that obviously anybody would spend $10 to make a good first impression that would start a relationship with a customer. I bet Gibson is spending a lot more than that on click advertising.
This is a no-brainer. The company should eat the $10 and have the product ship with seamless MP3 support.
There you go
again with selective quotation, presumably so you can avoid answering the relevant question I raised: whether customers who already have multiple ways to convert files to MP3s (including having already unlocked the
non-expiring Cakewalk encoder) should be
forced to pay $10 in order to subsidize other customers who find either a) following 9 steps "a pain," or b) who don't think to look in the Help file (or do a 1-minute search) to find out how to convert files for free from within SONAR to MP3, or c) refuse to take the free option but also refuse to spend $9.99 for something they presumably need.
Care to answer my question this time?
And as to "eating" the $10, read what I wrote about the concept of a "bill of materials." Companies have
budgets and make
forecasts based on what it
costs them to make a product. You must think $10 is a pretty big amount of money if you find it onerous for people to need to spend it if they don't want to install a codec for free. Well, multiply that by the number of copies of SONAR that are sold, get our your calculator, and realize it is NOT a trivial decision (or a particularly intelligent one) to "eat" $10 for every copy of SONAR sold.
FYI SONAR Artist sells for $99 and that doesn't take into account dealer margins. So you're asking Cakewalk to give away
10% of the MAP cost of the product to benefit a small number of new users while penalizing existing users, and also, give up a
much higher percentage of their profit on that product.
Sure, Cakewalk could "eat" the cost of paying $10 for every copy of SONAR by firing someone in customer support (actually that may not be enough). I think that's a stupid tradeoff to make because you want to force what I believe is the majority of users to pay for something they don't need.
Remember, Cakewalk wouldn't have to pay the license fee only for people who
use MP3 encoding. They have to pay the license fee for
every copy of SONAR, including the ones sitting on store shelves.
Besides, the point is moot because you can already get SONAR with built-in MP3 encoding. Just ask for the version called "SONAR + $9.99."