ORIGINAL: ChristopherM
It isn't as easy as we'd like to think.
Nothing ever is
... and your point is what? That we have paid for premium professional grade software, but that we have to accept that the vendor finds it too difficult to get it right?
No, just that it's a shortcoming of the software but one of many, as with all other software. And, seriously, let's get the notion of paying for "premium professional grade software" into perspective. You paid a few hundred dollars, in the world of software that's chicken feed. I've seen software that clients have paid multi-million dollars for that had so many bugs it was abandoned (and, no, the software vendors didn't lose money on the deal). That's not a justification for not getting what you want but the realities are:
- no-one can expect bug free software at any price (there is no such thing), but certainly not for a few hundred dollars,
- no matter how many bugs are fixed there will always be more so we will never be satisified,
- there are so many bugs to be fixed in something as complex as a DAW (or an OS) that the particular bug that bothers you may or may not be fixed in a hurry,
- CW, compared to many other vendors, do a lot of free big fixes but they also have to devote time/resources to new features to keep up with/ahead of the pack and that necessarily introduces new bugs,
- past history has shown that they do take note of feedback from these forums but knowing something is wrong is not the same as fixing it so it can conceivably be years between a bug being reported and being fixed because they have to prioritise,
No matter what you may think, we simpy haven't paid them nearly enough money to be able to address all if the issues (bugs, feature requests...) raised in this forum because the work/resources required to do that would be enormous. We can't isolate one pet bug and say, "it wouldn't be so hard to fix that" because there will always be other users with different priorities complaining that the resources aren't going into fixing the right bugs. Add to that the users who just can't understand that the concept of bug-free software is a nonsensical fantasy.
I've been complaing about the MIDI port bug for nearly 2 years and,one day, I think it will be fixed. But seriously, it's an inconvenince, not a show stopper. And to anyone who thinks that for what they've paid they shouldn't have to put up with such an inconvenience - I'm afraid you're viewpoint is an economic nonsense.