ORIGINAL: pjl

ORIGINAL: ChristopherM

It isn't as easy as we'd like to think.

Nothing ever is ... and your point is what? That we have paid for premium professional grade software, but that we have to accept that the vendor finds it too difficult to get it right?

No, just that it's a shortcoming of the software but one of many, as with all other software. And, seriously, let's get the notion of paying for "premium professional grade software" into perspective. You paid a few hundred dollars, in the world of software that's chicken feed. I've seen software that clients have paid multi-million dollars for that had so many bugs it was abandoned (and, no, the software vendors didn't lose money on the deal). That's not a justification for not getting what you want but the realities are:
- no-one can expect bug free software at any price (there is no such thing), but certainly not for a few hundred dollars,
- no matter how many bugs are fixed there will always be more so we will never be satisified,
- there are so many bugs to be fixed in something as complex as a DAW (or an OS) that the particular bug that bothers you may or may not be fixed in a hurry,
- CW, compared to many other vendors, do a lot of free big fixes but they also have to devote time/resources to new features to keep up with/ahead of the pack and that necessarily introduces new bugs,
- past history has shown that they do take note of feedback from these forums but knowing something is wrong is not the same as fixing it so it can conceivably be years between a bug being reported and being fixed because they have to prioritise,

No matter what you may think, we simpy haven't paid them nearly enough money to be able to address all if the issues (bugs, feature requests...) raised in this forum because the work/resources required to do that would be enormous. We can't isolate one pet bug and say, "it wouldn't be so hard to fix that" because there will always be other users with different priorities complaining that the resources aren't going into fixing the right bugs. Add to that the users who just can't understand that the concept of bug-free software is a nonsensical fantasy.

I've been complaing about the MIDI port bug for nearly 2 years and,one day, I think it will be fixed. But seriously, it's an inconvenince, not a show stopper. And to anyone who thinks that for what they've paid they shouldn't have to put up with such an inconvenience - I'm afraid you're viewpoint is an economic nonsense.

Well, I specifcally asked Cubase tech support about this issue on the phone. I was told it does not move ports when around and that port assignments are locked. I wonder any one one can verify this ?

RE plugging in a USB device into a different port. I have had a couple of computer techies tell me that it makes no difference if a different USB port is use. That is WRONG. Always plug your device into whatever port it was plugged in when you installed the driver for it.


Inconvience ? Like hell. Must not have many midi devices. How can anyone give a pass on this as a itty bitty bug. Myself and others have complained about this since version 3. It is a CRITICAL defect. PERIOD.

If you do that, you might as well trash your Sonar settings and start again

Does that imply to you a Sonar reinstall or a total OS reinstall? I already explained the latter is temporarily not an option.

I'm afraid you're viewpoint is an economic nonsense.

Thank you for your kind words. Now go and take a little lie-down in a darkened room and I am sure that you will feel better in a trice.

Hi Alex-

We'll try to address this the next chance we get.

Thanks!

-Susan

ORIGINAL: Alex Westner [Cakewalk]

We'll try to address this the next chance we get.

Thank you, Alex!


Doug

Thanks Alex.

We'll try to address this the next chance we get.

Given the gratitude expressed by my peers, I feel churlish saying this, but what does that mean? It's positive and aspirational, but "try", "chance" and "get" in this context imply respectively "but I am making no commitment", "who knows when?" and "if Roland authorises the expenditure" ... or am I just being pessimistic?

ORIGINAL: pianodano

Inconvience ? Like hell. Must not have many midi devices. How can anyone give a pass on this as a itty bitty bug. Myself and others have complained about this since version 3. It is a CRITICAL defect. PERIOD.

Actually, my set up runs 25 MIDI ports and when this happens, as it occassionally does, it slows me down by a few minutes so I can't really claim it's anymore than an inconvenience. But, yes, I'd like it fixed and have been asking for that ever since I moved to SONAR 5. Some of you have obviously been waiting longer.

The point of my post was not to say that this problem doesn't matter and doesn't need to be fixed - and it certainly wasn't to insult anyone so I'm sorry if I did. I'm just trying to remind everyone that CW has limited resources because resources cost money. Those resources are occupied full time fixing bugs and adding new features. They can't do it all immediately so they have to prioritise.

Sure, you have every right to disagree with their priorities (as I quite often do) but no matter what order they do choose there will be large a group of us saying that our bug is more important and should be fixed now. For example, I'd much rather have them put time into fixing the bug that stops Synth Rack remote control assignments being saved in a project because having to re-assign them all manually every time I load a project is a major inconvenience to me.

All we can do is let them know what we'd like and hope that enough other people share our point of view that it moves the issue up the schedule.

ORIGINAL: ChristopherM

I'm afraid you're viewpoint is an economic nonsense.

Thank you for your kind words. Now go and take a little lie-down in a darkened room and I am sure that you will feel better in a trice.

Poor choice of words on my part (unecessarily confrontational). I apologise but I stand by my basic argument. There will always be bugs because, amongst other reasons, they cost money to fix and money is limited no matter what we paid for the software.

Sure, it's perfectly reasonable for you to think this one is so serious that it should go to the top of the list but it's also reasonable for other people to say no that's annoying but should be a lower priority behind....

There will always be bugs because, amongst other reasons, they cost money to fix and money is limited no matter what we paid for the software.

With life itself we accept that, since there's no alternatives to it.