Anderton

Sir William
Count my total payments. Do you get 12? Why start the counter at 0?
Since when has a 12 month subscription comprised of 13 payments?

That seems odd to me. I've alerted Cakewalk. 

Thank you Anderton. I am not moaning, and I love SPlat, I am just extremely confused now.

Sir William
Here is Cleverbridge's explanation - 
 
 
Thank you for contacting cleverbridge.
We did recheck our records, and we can confirm that you have one last payment due on January 22, 2016 in the amount of £39.90.
Your subscription started on January 22, 2015, and it is a 12-month subscription; therefore, the last payment is due on January 22, 2016.
After payment is received on January 22, 2016, you will own the product. Please see below for a graphic with the item intervals:
0) 1/22/2015 8:47 AM 69510948 1 £39.90
1) 2/22/2015 8:47 AM 70913919 1 £39.90
2) 3/22/2015 9:47 AM 72203660 1 £39.90
3) 4/22/2015 9:47 AM 73686627 1 £39.90
4) 5/22/2015 9:47 AM 75033646 1 £39.90
5) 6/22/2015 9:47 AM 76238314 1 £39.90
6) 7/22/2015 9:47 AM 77397697 1 £39.90
7) 8/22/2015 9:47 AM 78706316 1 £39.90
8) 9/22/2015 9:47 AM 80144737 1 £39.90
9) 10/22/2015 9:47 AM81621539 1 £39.90
10) 11/22/2015 8:47 AM83138748 1 £39.90
11) 12/22/2015 8:47 AM84764661 1 £39.90
12) 1/22/2016 8:47 AM
Should you have any other questions, please let us know.
 
 
Count my total payments. Do you get 12? Why start the counter at 0?
Since when has a 12 month subscription comprised of 13 payments?

So Cleverbridge counts payment 1 as "0" in their schedule. At this point you have made 12 payments therefore you own the product. It won't revert to demo mode. 
 
Also, in the schedule posted above, your 12th payment will be charged at a new lower price of £11.90 VAT Inclusive. And that's the price you will be charged at moving forward. So basically they are just starting on a different scale but that changes nothing for you. If it's easier to understand in the Cleverbridge scheme, then:
 
0) 1/22/2015 8:47 AM 69510948 1 £39.90
1) 2/22/2015 8:47 AM 70913919 1 £39.90
2) 3/22/2015 9:47 AM 72203660 1 £39.90
3) 4/22/2015 9:47 AM 73686627 1 £39.90
4) 5/22/2015 9:47 AM 75033646 1 £39.90
5) 6/22/2015 9:47 AM 76238314 1 £39.90
6) 7/22/2015 9:47 AM 77397697 1 £39.90
7) 8/22/2015 9:47 AM 78706316 1 £39.90
8) 9/22/2015 9:47 AM 80144737 1 £39.90
9) 10/22/2015 9:47 AM81621539 1 £39.90
10) 11/22/2015 8:47 AM83138748 1 £39.90
11) 12/22/2015 8:47 AM84764661 1 £39.90  (Product is now Unlocked)
12) 1/22/2016 8:47 AMXXXXXXXX   £11.90

bluesplayerHow would you respond to this ad from say Microsoft or Native Instruments or.... any other SW:  "send us $200 and we'll get back to you."

 
That's not an accurate summary. A more accurate summary would be "send us $149 and we'll keep doing next year what we did for you last year." (And I might add when you first bought Kontakt, or Kore for that matter, you had no idea whether the program would be supported with 3rd party libraries, or the extent of that support. With Kontakt, it turned out great. With Kore...not so great.)
 
When the membership program first started there was a lot of "but how will we KNOW what we're going to get?" Well, now everyone knows the cadence of updates, what typical updates include, the number of bug fixes you get over the course of a year, the content, etc. You may not know the DETAILS of what you're going to get - I doubt even Cakewalk knows everything you're going to get next year - but the generalities are now obvious.
 
As I've said before...if you like what happened in 2015, renew. If you don't like what happened in 2015, don't renew.

Andrew Rossa [Cakewalk]

Sir William
Here is Cleverbridge's explanation - 
 
 
Thank you for contacting cleverbridge.
We did recheck our records, and we can confirm that you have one last payment due on January 22, 2016 in the amount of £39.90.
Your subscription started on January 22, 2015, and it is a 12-month subscription; therefore, the last payment is due on January 22, 2016.
After payment is received on January 22, 2016, you will own the product. Please see below for a graphic with the item intervals:
0) 1/22/2015 8:47 AM 69510948 1 £39.90
1) 2/22/2015 8:47 AM 70913919 1 £39.90
2) 3/22/2015 9:47 AM 72203660 1 £39.90
3) 4/22/2015 9:47 AM 73686627 1 £39.90
4) 5/22/2015 9:47 AM 75033646 1 £39.90
5) 6/22/2015 9:47 AM 76238314 1 £39.90
6) 7/22/2015 9:47 AM 77397697 1 £39.90
7) 8/22/2015 9:47 AM 78706316 1 £39.90
8) 9/22/2015 9:47 AM 80144737 1 £39.90
9) 10/22/2015 9:47 AM81621539 1 £39.90
10) 11/22/2015 8:47 AM83138748 1 £39.90
11) 12/22/2015 8:47 AM84764661 1 £39.90
12) 1/22/2016 8:47 AM
Should you have any other questions, please let us know.
 
 
Count my total payments. Do you get 12? Why start the counter at 0?
Since when has a 12 month subscription comprised of 13 payments?

So Cleverbridge counts payment 1 as "0" in their schedule. At this point you have made 12 payments therefore you own the product. It won't revert to demo mode. 
 
Also, in the schedule posted above, your 12th payment will be charged at a new lower price of £11.90 VAT Inclusive. And that's the price you will be charged at moving forward. So basically they are just starting on a different scale but that changes nothing for you. If it's easier to understand in the Cleverbridge scheme, then:
 
0) 1/22/2015 8:47 AM 69510948 1 £39.90
1) 2/22/2015 8:47 AM 70913919 1 £39.90
2) 3/22/2015 9:47 AM 72203660 1 £39.90
3) 4/22/2015 9:47 AM 73686627 1 £39.90
4) 5/22/2015 9:47 AM 75033646 1 £39.90
5) 6/22/2015 9:47 AM 76238314 1 £39.90
6) 7/22/2015 9:47 AM 77397697 1 £39.90
7) 8/22/2015 9:47 AM 78706316 1 £39.90
8) 9/22/2015 9:47 AM 80144737 1 £39.90
9) 10/22/2015 9:47 AM81621539 1 £39.90
10) 11/22/2015 8:47 AM83138748 1 £39.90
11) 12/22/2015 8:47 AM84764661 1 £39.90  (Product is now Unlocked)
12) 1/22/2016 8:47 AMXXXXXXXX   £11.90

Thank you Andrew, but check the top of Cleverbridge's response -
 
One last payment due on 22nd January 2016 in the amount of £39.90
 
That's not what you are telling me will happen. 

As far as renewals. We'll be announcing pricing and availability next week. We are just dotting some "i's" and crossing some "t's". It will be better than the $199 on the site now. Just wait another week or less please :)

Andrew Rossa [Cakewalk]
As far as renewals. We'll be announcing pricing and availability next week. We are just dotting some "i's" and crossing some "t's". It will be better than the $199 on the site now. Just wait another week or less please :)

 
Thanks again Andrew. I understand Cakewalk finalising things, but this should not be this confusing with with effectively 2 weeks to go. I could be £28 out of pocket at this rate. I DO wish to renew, but not by paying £39.90 this month.

Unfortunately this year I had to pay more for less. I had to downgrade from Platinum to Professional and it still cost more than Platinum cost last year. And that's without the inclusion of Melodyne and AD2. This year looks to be less of a bargain from last year. Global economies have hit my purchasing power.
 
Regardless of the outcome, I feel that Cakewalk has dropped the ball for not setting up a renewal process. I liked what happened in 2015, but Craig has missed the mark on his comments because it's not the same at all. Last year I upgraded from X3 to Platinum and bought in to subscription path for $149. This year I paid more for much less.

Andrew Rossa [Cakewalk]
As far as renewals. We'll be announcing pricing and availability next week. We are just dotting some "i's" and crossing some "t's". It will be better than the $199 on the site now. Just wait another week or less please :)

WTF!!!
 
I was told today by a mod that going to the store and buying Sonar again was the official update path. I unhappily did so and now your telling me that there will be another deal offered next week? I can't believe this BS. How can you screw things up so badly after a great year. I am P*SSED.

Now I feel like I need be mad about something.  I will go review my CW subscription status and return with fiery speculation and hysteria. 
 
Sarcasm aside, I think CW has proven their commitment to the customer base. However this pans out (get it, pan?), we will be ok.  And no, I am not on CW's payroll.  Though, a few more of these brown nosing replies and just maybe I can earn a spot in PR....

ampfixer

Andrew Rossa [Cakewalk]
As far as renewals. We'll be announcing pricing and availability next week. We are just dotting some "i's" and crossing some "t's". It will be better than the $199 on the site now. Just wait another week or less please :)

WTF!!!
 
I was told today by a mod that going to the store and buying Sonar again was the official update path. I unhappily did so and now your telling me that there will be another deal offered next week? I can't believe this BS. How can you screw things up so badly after a great year. I am P*SSED.

 
I'm guessing all the cool stuff in the upcoming "deal"  will be all there for you,  so just wait a little before you really get P*SSED... it will work out well for everyone.  it always has.  If not I'll be P*SSED with you even tho I waited.  Fair is fair.