I just bought Platinum but I can't find Melodyne. It's neither in the Command Center nor in "my products" in my profile:
It looks like this there:
 
Rapture Session
    1/27/2016     
XLN Audio Addictive Drums 2 Producer
    1/27/2016     
Rapture 1.22
    1/27/2016     
Dimension Pro 1.5
    1/27/2016     
SONAR Platinum
    1/27/2016    
 

Hi. You download Melodyne from http://www.celemony.com/en/start
You will need a profile.
All the best.

They want a serial number for registration. Where do I find it? It's not in any email I received and not in the command center.

If you do not see Melodyne Essential in https://www.cakewalk.com/My-Account/Products, contact Cakewalk Customer Service. There should be a product listing with a serial number. The product and its serial number should also show up in the Command Center.

Ah ok. Thanks. I will contact them.
 
Cheers

Just for information: how long does it usually take for them to answer on an email? If it's longer than a week, I will call them although I guess this is going to be expensive for me (Germany)

You could also check your Cakewalk store account page.  The Melodyne serial number might be in there as well.

Apparently I did create a profile way back, but here's the process:

• Login in CCC, take note of serial # for Melodyne (you can't select the text so you'll have to do it by looking at it)
• Go to Celemony and login to your account there (I didn't think I did...but I did have an account)
• Upgrade your license with the new serial #
• Download the newest version of Essentials and install (the download is pre-authorized so it installs easy)

 

The steps look correct but will not help the OP just yet.
Did you mean to post on this thread http://forum.cakewalk.com/FindPost/3358531
 

ekim
I just bought Platinum but I can't find Melodyne. It's neither in the Command Center nor in "my products" in my profile:
It looks like this there:
 
Rapture Session
   1/27/2016     
XLN Audio Addictive Drums 2 Producer
   1/27/2016     
Rapture 1.22
   1/27/2016     
Dimension Pro 1.5
   1/27/2016     
SONAR Platinum
   1/27/2016    
 

Hi,
 
So you did nothing wrong. We ran out of serials and had to get new ones. There was a bit of a delay. I am so sorry about that but your account should be all set now with your Melodyne Essential serial number. Thanks so much for your purchase and your patience.