JonD, if you are a moderator using a standard account I completely understand and respect your calm and mitigating comments. If not I again would like to clarify that staff I am referring to would be VP/director/management of the Cakewalk business unit, not the governing entity of Gibsons team. This isnt just some small event, this is THE event that sets the tone for rest of the year. And for someone like a Cakewalk reseller who had say 6-7 stores to walk away frustrated with Cakewalk here is a huge problem. So I stand by my statement of replacement.
I will qualify it with this. Gibson has share holders, and as such their number one priority is to make a profit for the corporation, in scenarios for which a company is incorporated in the United States, this is actually a law... So spending 7 figures on this trade show and to not have an extra monitor which has touch which could be obtained for less than $500, to not have a single extra salaried employee which only costs food/flight/hotel is inexcusable and to not take the extra 30mins to setup the purchasable add-on products and use a large project has absolutely no excuse. If I didn't care about Sonar in wouldn't have taken the time to talk about this in the forums, but I do - truly. The one guy that does the Boz Labs products had a better setup at his 4ft table up stuffed away in the back corner upstairs, and he was always there and demonstrated everything as requested to everyone that came by when I was up there. So yes, the marketing/sales team should be replaced as this is the second year with the same situation. I would be happy to here any scenario in which the presentation of Sonar @ ,NAMM this year is acceptable and isn't actually costing Gibson Corp profits in the big picture and these people did their jobs.
Perception is reality, and if the perception is Gibson as a corpration doesn't care about selling Sonar from a vendor perspective, this will trickle down to the user base whether we want it to or not. The fall of Novell the technology company is the perfect example of this, never is it quality, its marketing which fosters perception, which decides the fate of products and in turn companies.