Andrew Rossa [Cakewalk]
I have reached out to the OP to learn more. I always like to give people the benefit of the doubt and hope we can resolve their issues. 

Not to hijack the thread, but is there any timeline for Customer Support to get back to a customer? It's been 2 weeks, I filled out the appropriate stuff, haven't heard one peep. 

John

Dave000

subtlearts
Here's the pattern that I notice: 
 
1) a completely unheard-of member, whether new or of the silent-lurker variety, posts an incoherent micro-rant about how Sonar is useless garbage and Cakewalk are criminals, and usually demands a refund. Almost without exception there is no specific problem mentioned, and no indication that they are looking for a solution. 
 
2) active forum members respond with a mix of bemusement and annoyance, and usually someone picks apart the original post in some level of detail, noting its aggressive tone and lack of specificity.  
 
3) someone else steps up and begins screaming loudly that somehow this proves that the forum is actually a den of fanboy fascists who will not tolerate dissenting voices, or indeed anyone who has the audacity to mention that the software might have any flaws at all, or that the forum is not a blissful utopia of happy collective self-congratulation. The fact that there are at any given moment over a hundred active threads of people discussing bugs, proposing features or improvements we'd like to see, and above all helping each other sort out problems, is immaterial to this poster, who also siezes on any disagreement with their vitriolic rant as proof. 
 
4) the OP however rarely if ever reappears. Their work here is done. 
 
5) some of us can't help but wonder if the OP troll and the anti-fascist champion are in fact the same person. Others wonder if the OP is a mole representing a competitor, or just a fanchild of a competitor's product. 
 
6) Life goes on, we turn our attention back to more interesting/productive pursuits, but the place is a little diminished.
 
I have to say, I think in general it would be better if we just collectively tried to overcome the impulse to respond, and let these threads that are obviously going nowhere slide gracefully down the page into oblivion. I know I've just done the opposite here, but I'm going to try to adopt that stance in future. 
 
EDITED for one spelling correction

HERE HERE! you know, if the 1st time I came here P-ed off because "after calling CW" to be greeted by someone who was no help  and IMO sounded asleep or stoned, then came here more mad needing help but too angry to not say bad stuff... I could be all so loved today... lol... BUT NO! the people needing the most help are the people who get here out of desperation and mad to start then don't get the answers in a timely manner, DON"T KNOW how this forum works are the ones who get HIT, swarmed and bullied before anyone tries to truly help them! Hay I'm a nice guy when not mad. but now I have people here that I hate from the past and people that hate me.
It's your forum because you have the most posts and someone else has only one post.
I'm my case I happened to step in when people where complaining about a subscription and I took the side that I fell into defending the other trolls! so it stands! I really don't think that any troll would truly even be able to find this forum and have no interest in it! people who come here mad are mad at CW with software issues! NO TROLLS!
 
Oh well...  

Sorry you know nothing of the sort. You can't have any clue about the motive or the reason the OP posted. None of us do. No this forum is CW property No one of us owns it. Collectively we set the tone and how well it works to help fellow users. I also take issue with your aligning yourself with what you call trolls. If you really believe they are trolls and you wish to be included with them then how are we to handle that? It seems that if you have had a poor response from other members it could be due entirely to your attitude. The members are willing to overlook a bad start. They are not so unwise as to think that one who is always acting badly or making ridiculous comments will at some point change. No, we have seen that kind of behavior before. Its not new nor unique. It is only tiresome.  
 
What you are complaining about is this op has gotten a willingness from this forum to be helpful. How utterly absurd. Its what we do. Its our reason to to here. What is your reason to be here.  

You all made your beds with me last year! as you just now harassing me! just for my sincere comment from my point of view! it's not your forum either! and you are setting a bad example as well.... and BTW I have been coming here for help since at least 2007 I just used different names, not to hide who I was but because I didn't care about accounts so I forgot them. So I know what it's like to look as if I'm new to the forum... BUT I GUESS YOU NEED TO BE NEEDED HERE. and you need to look like a big shot to impress the FANBOYS as well as any troll... lol
 

Musikslayer

Andrew Rossa [Cakewalk]
I have reached out to the OP to learn more. I always like to give people the benefit of the doubt and hope we can resolve their issues. 

Not to hijack the thread, but is there any timeline for Customer Support to get back to a customer? It's been 2 weeks, I filled out the appropriate stuff, haven't heard one peep. 

I don't normally give this kind of advice but in this case I suggest you PM Andrew and see what he can do. I do strongly recommend calling though. That is a sure way of getting through.

Dave000
 
You all made your beds with me last year! as you just now harassing me! just for my sincere comment from my point of view! it's not your forum either! and you are setting a bad example as well.... and BTW I have been coming here for help since at least 2007 I just used different names, not to hide who I was but because I didn't care about accounts so I forgot them. So I know what it's like to look as if I'm new to the forum... BUT I GUESS YOU NEED TO BE NEEDED HERE. and you need to look like a big shot to impress the FANBOYS as well as any troll... lol
 

I you feel you are being harassed why do you keep popping into these threads?  You could have stayed completely out of this one.
 
When I think I am being harassed on-line, I go away - life's too short. . .

Musikslayer

Andrew Rossa [Cakewalk]
I have reached out to the OP to learn more. I always like to give people the benefit of the doubt and hope we can resolve their issues. 

Not to hijack the thread, but is there any timeline for Customer Support to get back to a customer? It's been 2 weeks, I filled out the appropriate stuff, haven't heard one peep. 

Someone will be in contact soon regarding your ticket.

"I do strongly recommend calling though" try that being Scottish, its murder (my accent) lol

um... wow....

Hi,
 
I had followed up with the OP personally. This thread seems to be getting a little heated so I am going to lock it. We have read it so thanks to all who contributed their opinions. If a customer is having an issue, we do have a support team that can look into the issues. Let's try to keep it positive and help each other out.