Did you follow the installation instructions exactly? Sometimes the sequence of events is very important (For example, connecting a device before it asks you to can mess things up).
Make sure you have the latest and correct version of the software (from Roland's website).
Then I would:
Uninstall the driver software. Reboot. Reinstall (follow the given instructions), using "Run as Administrator.
If you're still having a problem, change USB ports. For the interface, best to use only USB2 (and not USB3).