• SONAR
  • Sonar Platinum Install - "Command Center Has Stopped Working"
2015/01/29 01:19:02
skorst
After having committed to the full purchase of Sonar Platinum, I've still been unable to install and use after almost two days.  When I attempt to "Install All", the Command Center application stops working.  Email to Tech Support so far unresponsive, but it's still early.  Is anyone else having this problem or can offer a solution?
 
 
2015/01/29 02:07:29
promidi
Have you tried uninstalling, rebooting your PC and reinstalling the command centre?
2015/01/29 02:20:44
karhide
I bought and installed last night and it took a couple of hours with out problem. Where did the command center freeze?
 
Sounds like a good idea to uninstall and then trying to install again.
2015/01/29 07:18:11
Bristol_Jonesey
skorst
After having committed to the full purchase of Sonar Platinum, I've still been unable to install and use after almost two days.  When I attempt to "Install All", the Command Center application stops working.  Email to Tech Support so far unresponsive, but it's still early.  Is anyone else having this problem or can offer a solution?
 
 


Just a stab in the dark, but are you running the Command Center "As Administrator"?
2015/01/29 09:59:46
skorst
I uninstalled and reinstalled, then restarted.  I uninstalled, restarted, and reinstalled.  I ran as administrator, and not as administrator.  Still unable to install product.
 
"Command Center has stopped working" each time.
 
I also tried to install just one of the Sonar Platinum features, rather than the entire suite.  Same problem.
2015/01/29 10:30:37
Bristol_Jonesey
You'd better list your system specs please, let's try and figure out what's going on.
2015/01/29 11:22:06
skorst
i3 Intel Core, 8Gb RAM, 500G Internal (338G free), Win 7 64 Bit
Currently running Sonar X3e
2015/01/29 14:45:55
skorst
After working with CW Tech Support, I'm still having the same issues with the Command Center (CC).
 
Tried everything from the above suggestions and with Tech Support, including reinstalling the Platinum installation app manually from CW.  First one that I had downloaded was found to be corrupted and unusable.  Launched the manual installer by bypassing the CC, and installed Sonar Platinum.  Now, it opens and I'm able to use.
 
Now, the only problem is, any updates are run thru the CC, which continues to crash during attempted use.
 
CW Tech said this is the first time he's seen this happening.
2015/01/29 18:34:00
musicwriter
I had a similar problem with my laptop wireless connection. CC stopped working when I selected Platinum, install all. (Several times.) The most it would run is about 50% at one time and then quit.
I usually convert from wireless to hard wire, but was too lazy and tired this time and continued with wireless.
I went back in and installed Platinum by itself first, then reinstalled any that I tested as individual installs to see if it was my connection or a problem with CC. It took awhile, but I selected each item separately to install and had no problem. (I don't know if the storms in the NE had anything to do with it running slower than normal, but it ran a LOT faster last night.)
2015/03/01 10:57:22
skorst
New Updates available...
"Command Center has stopped working."
 
Still an ongoing issue.  I tried to update with wireless and hard wire connections.  Uninstalled and reinstalled, before and after reboot.  Ran as Administrator and without.
 
Has anyone else had this problem or have any recommendations to resolve?
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