• SONAR
  • Problem with SONAR and AVID hardware.
2011/06/16 21:03:00
tdawgg
I have ever used. I used SONAR from the beginning, up to ver. 6, and then, because I had alot of M-Audio hardware, went to ProTools M-powered, then moved to a 003 rack (Black Lion Audio Sig Series mod), and now PT 9, which has ADC, and allows you to use pretty much any interface. I decided to try SONAR again, and bought a "upgrade" version. the first problem I encountered is that you have to download a ton of files, and then they must all be in the same folder to run...I think...I STILL cant get the "extra content" to install, so when I open a demo session, it tells me all kinds of plug-in files are missing..the next problem, that has been on-going for almost a week now, is that SONAR X1 (and I have d/l'ed BOTH patches) does not like the Digi 003 rack interface. I have tried everything, using ASIO drivers, WDM drivers..everything. The software will work with the 003 in WDM mode, to a degree, but at low latency settings that PT works flawlessly with, SONAR pops and clicks. If I adjust anything having to do with latency, in WDM driver mode, the program locks up, If I run in ASIO mode, the time line ruler will move about half a second and freeze, as the audio keeps playing. I tried recording like this, with a live input, no dice. The software synths sound incredible...when they work and don't lock up. I called Cakewalk support, and was told that the Digi hardware needs standalone drivers to work with SONAR..he thinks..So, I searched Digi's (AVID) sight and there ARE no standalone drivers that would also work with PT 9. Isn't this something that Cakewalk should warn people who own this hardware about, BEFORE they plunk down thier hard-earned money, and sit around for a week trying to make the two work together?? I have yet to record a single note into this software. I really, really wish I could get my money back...that is about 12-16 hours of my life that I ill never get back, and I could have been recording something in ProTools...sorry, Cakewalk, barring some sort of miracle, like one of your tech support people actually tries to help me and comes up with a solution thats better then "well, your hardware just wont work with our software, sorry we didn't warn you before you bought it", you have lost me as a customer forever....
2011/06/16 21:16:34
Seth Perlstein [Cakewalk]
I'm sorry to hear about your frustrations, Tdawgg. Sadly, there is nothing we can do about Avid's driver support for their hardware. Their hardware has always been designed to run first and foremost with Pro Tools. Third-party software support has always been on the back burner for them. Unfortunately, we can't write drivers for hardware that isn't ours.

However, you might try disabling multi-processor support in SONAR. I've heard Avid's drivers don't work well with third-party hosts and multi-cpu support, which is a limitation of their driver. 

It's too bad you don't have another audio interface somewhere, because if you had one from literally any other manufacturer, I think your experience would be vastly different.

Again, there is absolutely nothing we can do about Avid's hardware. BTW, I doubt they told you that their audio interfaces don't work well with third-party software when you bought it.

Here's a link to Avid's standalone ASIO driver ...

http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=355067  SP

2011/06/16 21:18:45
gwp99
I used the Eleven for a while with Reaper and couldn't use their drivers (Avid) at all - I had to connect via S/DIF.  

(Seth, I was getting a headache trying to read the original post - congratulations for getting through it in that format without paragraphs)
2011/06/16 21:21:43
sykodelic
I think this one falls more on digidesign than cakewalk.  they don't want you jumping ship so they make it so you need there software to use their interface.  It's not cakes job to update digidesigns drivers.  I have seen people complaining about the 003 not playing nice with a few other daw's lately also. 

the upgrade download mess.  well you got a point there.  I didn't have the problems your having though.  I downloaded all the files which took forever and ran the installer and that was it.  The content file you can just drag to your harddrive and point sonar too it.  
2011/06/16 21:39:04
tdawgg
I understand about the Digi hardware and driver thing, but my point was this:
Shouldn't Cakewalk notify the potential customer  that there are certain interfaces that may not work with thier software?
As far as the download, Avid has a seemless download process, that was very easy to install, and it installs all the software and VI stuff at the same time.
To the english professor that commeted about my lack of paragraphs, sorry...I was/am very frustrated.
I do have a M-audio FW 1814, tha has also been modded by BLA, so maybe I will give that a go, since it doesn't look like Cakewalk would be willing to reimbursh me for the $ I spent for software that  I can't use, and they are now telling me "sorry, it's Avid's fault"
Can't we all just get along?
2011/06/16 21:45:27
Seth Perlstein [Cakewalk]
Lets all take one step back and not worry so much about grammer and punctuation, although, yes, paragraphs do make long posts much easier to read. 

Back to the topic at hand ...

Avid's older hardware, as far as I know, never officially supported third-party software. That is their limitation and not ours. IMHO they should be letting their customers know that their drivers are crippled with third-party software. I'm really sorry to put it this way, but there's nothing we can really do about this.

Since you have an 1814 I would go ahead and use that with SONAR. You can have both interfaces connected to your system at the same time, so that shouldn't be a problem. Just turn on the 003 when using PT, and then turn on the 1814 when using SONAR. 

I know people here have used the 1814 and SONAR together with success so I would be very surprised if things didn't work out with that combo.

If you have any more questions or issues setting up the 1814 with SONAR, feel free to ask.

SP
2011/06/16 21:46:45
sykodelic
Shouldn't Cakewalk notify the potential customer  that there are certain interfaces that may not work with thier software?


 Digi really is the one that needs to tell you that there interface will not work with other manufacturers software.  They will never let you leave.  


2011/06/16 22:04:43
stevec
Shouldn't Cakewalk notify the potential customer that there are certain interfaces that may not work with thier software?

 
I look at this way...   The number of available interfaces far outweighs the number of avalable DAWs.  So it seems more practical that the interface manufacturer would take that responsibility... if it's even feasible. 
 
But getting back to Avid, I'm currently running SONAR X1 B with an MBOX 2, v7.4 drivers, on Vista 32 with no problems to speak of.  And overall it runs as well as Pro Tools or better.   Maybe it's the driver/OS combination, maybe it's just luck.   So in my case saying that there are certain interfaces that won't work with SONAR simply isn't true.
 
2011/06/16 22:07:21
tdawgg
interesting..the title of my post changed..
I believe that BOTH manufactuer's should post some kind of warning to thier customers about the hardware/software issue
For the record, Avid seems much more interested in responding to their customers requests then Digidesign ever did...ADC, anyone?
And, my other interfaces (POD HD 300, M-Audio FW1814) both work flawlessly with PT. I understand that CW can't be responsible for Avid's drivers, but some type of warning would have been nice
2011/06/16 22:17:42
Seth Perlstein [Cakewalk]
I guess you could say Avid is listening to their customers by adding ADC to PT9, but its a 'feature' we've had for almost two decades.  

Is that how long its going to take them to make a 64-bit DAW?  
 
Anyways, I hope you get SONAR up and running. Let us know how it works out.

SP


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