• SONAR
  • Melodyne Registration Nightmare (p.2)
2015/01/31 20:30:31
Saxon1066
Thanks, Michael!  In a way I'm relieved that I'm not the one who screwed up the registration.  Haha.
2015/01/31 20:36:56
pentimentosound
LOL!
Yeah, I have had that same satisfaction!
Michael
2015/02/01 06:19:36
leemac
I had the very same error, Celemony informed me that the number I was trying to register (The essentials registration number i recieved with Sonar Platinum) was the same number I had upgraded to Editor that I recieved with X3.
 
I assumed I'd be getting a different number and my idea was that Id have another licence for more installations. Celemony were very efficient at answering my emailed questions.
 
However, Cakewalk are not, a week later and still no reply from Cakewalk support, so don't hold your breath for a reply from them.
 
:(
2015/02/01 07:32:10
Saxon1066
leemac
I had the very same error, Celemony informed me that the number I was trying to register (The essentials registration number i recieved with Sonar Platinum) was the same number I had upgraded to Editor that I recieved with X3.
 
I assumed I'd be getting a different number and my idea was that Id have another licence for more installations. Celemony were very efficient at answering my emailed questions.
 
However, Cakewalk are not, a week later and still no reply from Cakewalk support, so don't hold your breath for a reply from them.
 
:(


leemac,
When I sent my serial number to Celemony, they said it was registered to another person and asked me to confirm that I am that person.  Is that what happened to you?  Why does Cakewalk have to be involved in your case?
2015/02/01 08:05:41
swamptooth
leemac
I assumed I'd be getting a different number and my idea was that Id have another licence for more installations. Celemony were very efficient at answering my emailed questions.
 
:(

That's never been the case with any bundled software I've received when upgrading a core package, no matter who the vendor is. Now, if you buy a new license for Platinum then you'll get a new melodyne license. :)
2015/02/01 19:16:13
Saxon1066
Ok, so here's the customer service response from Celemony:
 
Dear ____,Thank you for your email. This “Melodyne essential” version 2 serial number is already register by a different customer. Unfortunately our colleagues at Cakewalk made a mistake by handing out some “essential” serial numbers twice. Please go to this website to get this issue taken care of:http://www.cakewalk.com/fix
2015/02/01 19:17:09
Saxon1066
Not hacked.  Cake gave out serial numbers twice!
 
2015/02/01 19:48:34
pentimentosound
Oooops    That's pretty weird but I'm sure CW will set your account right.
Michael
2015/02/01 20:09:56
Saxon1066
The link above takes you to the "Melodyne Essential Serial Number Fixer" at the Cakewalk site.
LOL!  At least Cake apologizes on that page.  But I had never heard of it until Celemony alerted me to it.  Excellent support at Celemony--they responded on a Sunday late night in Germany.
The Cake page asks you to enter serial numbers, and a new Melodyne serial number is generated automatically.  Fast Fix and DONE!  Woooooooo!
2015/02/01 20:49:52
pentimentosound
Tah Dah!
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