I run a studio here.  I work daily.  I did the update with BandLab Assistant 3.09 last night.  Today I attempted to enter Cakewalk by BandLab and I got a blurb telling me that there was a problem with my activation???  Huh?  A few hours earlier I was activated just fine.   I run a business.  I CAN NOT afford to have this happening now.  Please, I beg of you.  Help me.  I tried to send an email from the help website but it told me that the email contact area was;Under Construction
We're sorry, this part of our website is currently undergoing maintenance. 
We apologize for the inconvenience. Please try back again later.
 
I am forced to put this in this public forum. I need help now.  Please, please.  Time is money to me.  If this can't be remedied get me back to the previous state.  I was working just fine up to last night. 
 
I cannot tell you how freakin' embarassing this was to have this come up in front of a client sitting there who comes to me because I am dependable and do quality work since 1967.

The was an update to CbB last night too. Was the update to CbB applied?
The current support page is here.

I'm wondering about the same thing. I've just done the update to BA v3.0.9, as well as the update to the new version of CbB ... done a reboot ... and things seems to work fine. Not done extensive testing, but so far so good.
 
Sorry to hear about your trouble Studioguy1, don't you have a backup system and a restore point you can roll back to ? I would think that would be essential in your situation.
 

What is the exact message displayed and the error code? Did you also update CbB to build 31?
You can see the error code in the message displayed or in the about box.
 

After all that time in the business you figure you would have in place, like everyone else I know who charges, a redundant back up system. A second computer,or a copy of Splat still running on the same system would have still been working in this case.  Why was a working studio computer on line??  
That's right, it's super embarrassing to have a client sit and stare at you while you mess with a computer issue.
But since the advent of computer based systems ( DAW's) we have all known exactly what we are dealing with so therefore ALWAYS have a back up in place. Sorry I know it's not what you want to hear. I always had back up systems in place when clients were involved.  
When I go and play live gigs, I have a back up system in place.  
I have various versions of Sonar always on hand on a few different computers.  
 
What happened to your copy of Sonar Platinum? 
 
 

Noel,
Sorry to get so excited.  It just hit me at a very high pressure time with major bucks riding on it.  After I calmed myself down, I jumped back to my copy of Sonar Platinum (still installed, of course) and got through the day.  The following message in a maroon box came up with CAKEWALK written vertically on the left side.  The box msg reads:
Exclamation Mark ! in triangle.
Demo Mode
You are currently running in Demo Mode due to a problem with activation.
Please contact support. (4-99)
 
It just caught me so off guard because some hours before it was running perfect.  It has been running perfect since I put the 3.06 stuff in with absolutely no problems and all my previous stuff has been available to me from Sonar Platinum.  Just caught me off guard, just didn't expect it from 3.09 as I expected it was a maintenance update.   I have learned my lesson about updates before a session.  Let's call that lesson learned.  Sorry or the alarming message. 
 
To Cactus:  Your msg was absolutely from someone who has apparently never been in a situation like that.
I used my backup of Sonar Platinum to get through.  Thanks for offering zero solutions, but rather chastisement.  Noel, thinking about trying the update all over again, but will wait to hear from you on this one.  Thank you.
 
 
 
G
M
T

 
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It helps to know which version of CbB is running when reporting a problem. The current version is 24.04.1.31. This info is available on the CbB about screen. Update CbB. if not running 24.04.1.31.

I installed bandlab assistant 3.09 and did the update that came with it.  Upon just trying to get into the Cakewalk program again, the same notification came up, yet my info on the program says legal.  I run everything in my audio setup as administrator since I am the only one on this machine.  The bandlab says I am up to date.  In the Help pulldown for info on the program, I am currently at 24.04.1 Build 31 [2018.04]- x64.  In the bottom of that black box info pulldown from help it says again:  Demo mode -  Please update with bandlab assistant.  Bandlab assistant says I am up to date.

Here is what I would do if I were in your situation. 

Make sure you have either a full backup or an image taken of your system drive.

Then uninstall Cakewalk by Bandlab and then uninstall Bandlab Assistant.

Reboot your PC

Make sure you have version 3.09 of the installer - I say this because you can't tell if you have simply by looking at the filename of the installer.  All versions have the same filename.  Version 3.09 has an exact file length of 45,587,528 bytes

The latest version is available from here:

https://www.bandlab.com/download/assistant/windows

Reinstall Bandlab Assistant.  Log on with Bandlab assistant (I am assuming you're using the same email address that you used for cakewalk before November 2017)

Then via a logged on Bandlab assistant, install Cakewalk by Bandlab - this should bring you to Build 31 of Cakewalk by Bandlab.

Note: Once Cakewalk by Bandlab is installed and running, you do not have to have Bandlab Assistant running.  I usually exit it suing the cog and exit.  Clicking on the X at the top right leaves Bandlab Assistant resident.  I only run Bandlab Assistant to check for and install any updates for Cakewalk by Bandlab.

If this does not get you out of Demo mode than you might want to head over here to log a support ticket.

https://help.bandlab.com/hc/en-us/requests/new

Hope that helps.

promidi

Make sure you have version 3.09 of the installer - I say this because you can't tell if you have simply by looking at the filename of the installer.  All versions have the same filename.  Version 3.09 has an exact file length of 45,587,528 bytes

To check the version click the gear in the upper left of the BA UI and select "App Version" from the menu