Checking installers is not the question though. The only thing that matters in this case are the running versions. From the information reported by the OP:
BA is at 3.0.9
CbB is at 24.04.1 Build 31
OS is Win7 SP1 (there may need to be more info provided but this request would have to come from BandLab)
I believe these are the critical pieces support needs for this problem. I was just trying to help the OP flesh out his report. It is up to BandLab to sort this out.