PLEASE SOMEONE HELP!

OK FIRST OFF I BOUGHT THIS UNIT AND MY OLD COMP WAS TOO SLOW TO USE THE CUBASE LE AND MY SONAR! SO I PURCHASED A NEW COMP! NEW MOBO BIOSTAR T-FORCE 6100 939 CHIPSET, NEW CPU AMD ATHLON 64 3500+, 2 GB CORSAIR XMS (CAS LATENCY), AND I HAVE AN HD (MAXTOR 128Gb) WHICH IS LESS THEN 6 MONTHS OLD.

I WIRED THE COMP UP IN A NEW CUSTOM BAD ASS DIABLO-TEK DEMON CASE, WITH ALL THE BELLS AND WHISTLES!

I ALSO DID A FRESH INSTALL OF WINDOWS XP HOME W/SP 2

I RAN INTO THE SAME PROBLEMS DAZE DID AND JUST ABOUT EVERYONE ELSE!

I TRIED THE MICROSOFT DOWNLOAD & REGEDIT, BUT TO NO AVAIL!

IT STILL WON'T LOAD THE DRIVERS, IT ONLY LOADS THE MULTIMIX AUDIO DRIVER!

I'M STILL MISSING MULTIMIX CHANNELS IN, MULTIMIX MAIN IN, AND ALSO MULTIMIX AUDIO OUT

I EVEN TRIED INSTALLING THE DRIVERS MYSELF, W/ADD NEW HARDWARE.

NOTHING WORKS!

PLEASE HELP, I RELLY WANTED TO TRY THIS RECORDING GEAR OUT! I'VE HAD THE MIXER 2 MONTHS AND STILL HAVEN'T BEEN ABLE TO USE IT CAUSE THE COMPUTER ISSUE!

PLEASE E-MAIL IS YOU HAVE ANY IDEAS OR SOLUTIONS @ BRINGIT2THEPIT@VERIZON.NET

I'M SO CLOSE TO TAKING IT BACK TO THE STORE AND JUST PUTTING IT TOWARD MY NEW DRUMKIT (DAMN HEADACHE)!

Hey All,

I'm in the same boat as Wayne and Patrock.

MultiMix8 Firewire.

I've got the latest drivers and Windows updates.

I'm using Soundforge 7.0

The mixer works...sometimes, but stops talking to PC during recording.

New Dell Inspiron 6000 notebook, Pentium M 1.73ghz, 1 gb Ram. 4 pin Firewire port...could this be the issue. The MulyiMix works perfectly every time with my Dell desktop which has a 6 pin FW connection.

TIA,

John

ORIGINAL: randy

Hi Wayne, will try to help as much as I can. Not to sound like their tech support but just to find out where you are at.

If you haven't yet you need to go to the Alesis web site and get the latest driver update. There is a PDF that comes with the ZIP file that tells what you need to do and in what order. There is also a helpful PDF on FAQ etc. This was not the easiest install that I have done but when it was finished everything works well on my laptop as well as my desktop.

Post back when you get a chance.

randy

hi randy, thanks for answering..

yes, i did download the latest drivers and the firmware update and it still doesn't work.
this is so frustrating cause i've already spent so many hours trying to fix this...

i'll try the whole thing again, maybe i made a mistake or something.
knowing that you have fixed your problems really gives me some hope...

There is also a helpful PDF on FAQ etc.

=> which one do you mean? there is a pdf that comes with the zip file, but i can't find one on FAQ ???

i don't know what this is, but my hardware wizard doesn't start up anymore since i've installed this update:

http://support.microsoft.com/kb/885222/en-us

it's like he got killed by the update.

when i install the drivers and that stuff from the cd and then plug the multimix
into my pc and turn it on - nothing happens...

i don't know how to un-install it. tried to restore my pc to an earlier time but it seems to be still active..

i'm not quiet sure if the update really caused this problem, but i have no idea what else could've done..

can anybody help, please?

@randy: have you installed this update too or did you get the multimix to work fine without installing it?

@daze: i didn't do that registry thing, did you? is it necessary?

Here is a link for the FAQ http://www.alesis.com/index.php?id=56,30,0,0,1,0
It is on their web site under Support, Downloads, Manuals - sorry about that.

No I did not use the the Windows update. My FireWire port is a 1394a port not a 1394b
SYMPTOMS
After you update your computer to Microsoft Windows XP Service Pack 2 (SP2), the performance of your 1394a or 1394b FireWire devices may be greatly decreased. A digital camera that uses S400 speed is an example of such a device.

CAUSE
This problem occurs if you connect a 1394a or 1394b FireWire device to a 1394b port. This problem occurs because Windows XP SP2 changes 1394b ports to S100 speed when you upgrade.

To uninstall the Multimix
1. With the MultiMix turned on and connected to your computer, go to the
Device Manager. To do so, press and hold the Windows button (the one with the
little Windows icon on it). While holding Windows, press the Pause/Break key.
Now, click the Hardware tab and then the Device Manager button.
(If your keyboard does not have a Windows key, located My Computer either on
your desktop or through the Start menu. Right-click My Computer, choose
Properties, and then click the Hardware tab. Now, click the Device Manager
button. )
2. Click the little plus sign (“+”) next to Sound, video and game controllers. The
MultiMix should be listed there. (If it’s not, leave your mixer on and reboot your
computer. It’s necessary that your mixer be listed here before you can proceed.)
It will probably have a yellow explanation point in its listing, indicating that there
is a problem with it.
3. Next, right-click on the MultiMix listing and choose Uninstall…. Accept the
warning that your are about to uninstall the device from your system by pressing
OK.
Now, the drivers have been uninstalled.

Next
a. From the “Start” menu, choose “Control Panel” and then “Add or Remove Programs.”
b. In the list of programs, find “MultiMix.” Click it and press “Remove.”
c. When prompted with “Are you sure you want to remove MultiMix from your
computer?” click Yes.
At this point I turned the computer off then re started it.

Before you install drivers again
BEFORE YOU BEGIN
Please review the following information carefully. A few minutes spent now may save you an
hour or two of troubleshooting down the road.

1. Verify your Windows version
These updates require Windows XP or later. Both Windows Installer and Windows .NET 1.1 (or
later) must already be installed on your machine.
If you have not updated Windows in a while, we recommend that you go to
www.WindowsUpdate.com and install the available updates.

2. Verify that your version of Windows contains components required by the update
From the “Start” menu, choose “Control Panel” and then “Add or Remove Programs.”
Look for the following items in the list:
Microsoft .NET Framework 1.1 (or later)
Windows Installer 3.1 (or later)
If one or both of these items does not appear, you must go to www.WindowsUpdate.com and
download them before you can continue.

UPDATE YOUR WINDOWS DRIVERS
a. Copy the driver installation program (called 3—MultiMix_Windows_Driver_1_54_0.msi) from the zip
file to your desktop.
b. Double-click the .MSI file to run the update. Follow the prompts, and click “continue anyway”
if Windows pops up any “logo certification” warnings.
c. When the update has finished, you can delete the .MSI file.

UPDATE YOUR FIRMWARE
a. Copy the firmware update program (called 2--MultiMix_Windows_Firmware_Update_1_03.msi) from
the zip file to your desktop.
b. Double-click the firmware update program to run it. Follow the prompts to install the updater
program.
c. Once the updater has been run, check that your MultiMix is connected to your computer and
powered on.
d. Find the MultiMix Firmware Update 1.03 shortcut on your desktop. Double-click it to run the
firmware update program.
e. Once you’ve run the program, you can remove the Firmware Updater program from your
computer. To do so, choose START | CONTROL PANEL | ADD OR REMOVE PROGRAMS.
Click MultiMix Firmware Update and click REMOVE. When prompted, confirm that yes, you
do want to remove this program from your computer.

These instructions are with the PDF in the driver download zip file.
All except the part about uninstalling the drivers through the Device Manager, it is in the FAQ.
Download it from the link at the top.

Read all this again, print it out if you need to. Go through it a step at a time. The mixer works great, its just the driver install. You think they could do a little better than this.

hope that this works for you
post back

randy

If you don't have a lot of info already loaded on your computer you may want to format your hard drive and start over.

Another follow up on the multimix drivers

When the computer is shutdown with the Multimix still turned on, the Multimix doesn't work when you start the PC again.
To fix this you have to go to deveice manager and uninstall the Multimix Audio Device and reboot the PC. The 4 drivers are then found and installed correctly and all works again.

To stop this happening make sure you switch OFF the MUltimix before you shutdown the PC. And don't turn on the Multimix until the PC has finished booting.

HTH
Daze

PS. There is a March Driver & firmware update on the web
Driver 1.0.54
Firmware 1.04

Hi Dave I have started using the Safely Remove Hardware icon before I shut the computer down. Haven't had a problem with the multimix not being seen by Sonar after I started doing this.

randy

thanks a lot for your help, randy.
it's really appreciated. i just can't get it started cause i'm still
having this other problem which occurs since saturday:

i figured out how to uninstall that windows update.
i don't need it anyway, cause my pc has 1394a as well...

but it seems like this wasn't it..

now i really can't make any contact between my mixer and my pc.
it doesn't matter what i try..
i've de-installed and re-installed the multimix various times,
but everytime i come to that point where you should plug it in and switch it on,
nothing happens. absolutely nothing...

i don't know what it is, but could it have something to do with the firmware?
i never had this problem before saturday (that's when i installed all those updates).
but even if i un-install all the drivers and updates it's still not working..

does anybody know what i'm talking about?

this is getting more and more complicated...

Hi Wayne, is that the only FireWire port on the computer?
Do you have another FireWire device that you could check the port with to make sure that it works?
When you uninstall the multimix does the Device Manager show the FireWire port and that it is working, no Question mark or Red X etc. on the listing in the Device Manager?
Does the power show to be on on the MultiMix, have you checked the FireWire cable - it could be bad?

Just some things to look at, post back.

randy

just an update on my Alesis16 they sent me a new power supply and all is well again.

excellent.