Phone support should be open in about 40 minutes. Type up a ticket (if you haven't already) and give 'em a call.
Seriously you won't regret it. Also ask them to send you an email with details on the solutions they figured out so you can reference them (and they may come up with more stuff after you hang up).
They're really good at this crap and decent conversationalists too (unlike most tech/customer support drones... well and these dudes ain't drones).
Cheers.
Edit: I seriously think you're just gonna be chasing your tail here on the forum with this particular problem. Might as well just get it from the horse's mouth and get on with creating.