In the past the serial number was provided on a card with the software. Please remember I haven't seen whatever instructions you were given.

I'll see if I can find out for you if It is possible to contact Cakewalk for pre-purchase enquiries without already having a serial number.

I always have problems downloading huge files. I use Firefox which is supposed to have a download manager....download stopped at 700MB & had to retart from the beginning....i'll know when i get home from work in 8 or 10 hrs to see if it worked. Doubt it though....

mjblooze
But the problem is that because i am unable to actually install the software...i dont have a serial number (which is required in order to get customer support..!! This is completely ridiculous...!!

Not ridiculous!
On this page http://www.cakewalk.com/Contact/OrderSupport it says that if you don't have a serial number leave it blank.

I have sent a pm to a Cakewalk staffer that he might get in touch with you.

Firstly did you buy your Boss BR800 new?, if you did return to the place of purchase and seek some assistance form them.

Secondly contact Boss support they may be able to assist with the software.
 
Thirdly SONAR LE technically no longer exists, Cakewalk now only make Artist, Professional and Platinum. 

I did buy the BOSS new. I appreciate your help although i dont hold out much hope of getting it sorted out, if i cant get an installation disk then the unit is effectively useless to me...

If Roland did not supply the software on a disk, you could try BOSS support.
 
If you are having trouble downloading using Firefox consider using a more robust download manager such as Free Download Manager.
 
If you wish to contact Cakewalk by email try using this form http://www.cakewalk.com/Contact/OrderSupport 

mjblooze
I always have problems downloading huge files. I use Firefox which is supposed to have a download manager....download stopped at 700MB & had to retart from the beginning....i'll know when i get home from work in 8 or 10 hrs to see if it worked. Doubt it though....

the server also has to support "restarting" broken downloads,  not just the download manager
 
it sounds like you hvae a product released when cakewalk were owned by roland (who own boss)
 
the hardware unit should work fine, irrespective of the daw you use with it
 
good luck!

Wookiee
 SONAR LE technically no longer exists, Cakewalk now only make Artist, Professional and Platinum. 

I am not sure this is accurate. LE is still bundled with some hardware and the OP is downloading from somewhere.

pwalpwal
the server also has to support "restarting" broken downloads,  not just the download manager

AFAIK, the servers Cakewalk uses have always supported restart. In the past the links were good for 300 minutes. It has been a while since that was an issue for me but I do recall having to swap out the download link when my original one went stale. I am not sure this is possible with Firefox but FDM would let me change the download link and resume using my partial download file. This was extremely useful for very slow or unreliable connections.

The documentation that comes with the unit states that they no longer include a disk, instead they include a link to download the software. I'll wait to hear from the place i bought it from. As far as download managers go, i was advised that either Firefox or Chrome would be the best options..? I know very little about download managers. I'd been researching the BOSS BR800 with the SONAR LE for quite a while before buying it, including everything from installing right throught to importing drum patterns into the software for further editing (which now was a waste of time) & have no idea which other software can do what i need it to do. Very dissilusioned with the whole thing now....i just wanted something simple, uncluttered & user friendly.

Thanks for your help guys...