But what sucks is your dam lucky we have Craig here. Otherwise I'd call that very pour customer service. There are 19 others out there right now probably having issues and are sorry they bought it, If lucky all of them are Mac owners.
They could have posted this info on the web site. Or if you were a good boy and registered the product, they should have e mailed You.
Focusrite used to answer emails and even posted answers on forums but that seems to be backsliding too! These companies need to keep the customer service top shelf in this day and age. Word gets around quickly if you don't.
I don't think there's any reason to read all the time on forums " I emailed customer support and it's been a
week, so I'm asking here instead" Is it a trend to let the customers do their own troubleshooting among themselves?