2014/12/08 10:08:36
cjlee
Hi to everybody
 
Just got an US-16x08 interface but can not find in Tascam site the drivers... can somebody share knowledge if drivers are really available?  Thanks ...
 
2014/12/08 11:08:01
johnnyV
Your right,  when you follow the links from Support it  takes you to the download page, but it is the same as the overview page. Who ever does the web site has screwed up. 
E mail Tascam and tell them, It must be a brand new product. 
 
Example this is what you get if you choose the us1641 
http://tascam.com/product/us-1641/downloads/
 
 
2014/12/08 11:22:50
cjlee
Thanks... Appreciate you have confirmed that there is no download link... Already emailed Tascam...
We will see... If you google us-16x08 there is no mention about this issue... how the rest of the people that bought
this hardware installed in win 7/8 ?... or they are using it with a Mac ?... do not know...
Cheers...
2014/12/10 09:36:17
cjlee
Update... Up to this moment (09:24 10/Dec/14) there is no answer from Tascam... and no driver in website.
 
Thanks....
 
PS. Can somebody share the driver?
2014/12/10 14:09:57
Anderton
I've emailed my contacts at TASCAM. Stay tuned. They just did a driver and firmware update for the US-2x2 and US-4x4, so maybe one for the US-16x08 is forthcoming.
2014/12/10 14:42:36
Anderton
Okay, here's the official statement. Apparently you're not supposed to have the unit yet:
 
We found a problem with the US-16x08 Windows drivers just before shipping. We want them to have the same level of stability as our drivers for the US-2x2 and US-4x4, so our warehouse and dealers had been instructed to hold shipments but a few got shipped out anyway.  There isn't an estimate yet for when the Windows drivers will be completed. 
2014/12/10 15:24:41
cjlee
Thanks for your assistance in this matter. .. I get my 16x08 in Amazon... Another seller was Adorama... in total I think they sold about 20 units..
It is good to know that something is being done... It is time to drink a cup of coffee/cocoa/tea and relax... patience is a must...
 
Cheers
2014/12/11 09:34:43
johnnyV
But what sucks is your dam lucky we have Craig here. Otherwise I'd call that very pour customer service.  There are 19 others out there right now probably having issues and are sorry they bought it, If lucky all of them are Mac owners. 
 
 They could have posted this info on the web site. Or if you were a good boy and registered the product, they should have e mailed You. 
 
Focusrite used to answer emails and even posted answers on forums but that seems to be backsliding too! These companies need to keep the customer service top shelf in this day and age. Word gets around quickly if you don't. 
 
I don't think there's any reason to read all the time on forums " I emailed customer support and it's been a week, so I'm asking here instead"    Is it a trend to let the customers do their own troubleshooting among themselves? 
2014/12/11 10:43:22
cjlee
Update...
I registered my unit first thing upon arrival... up to this moment I have not received e-mail from Tascam regarding
my request for support (TASCAM Operational Support Request has been received) detailing my problem. I agree that Tascam should have posted a notice in their website regarding this issue.  Thanks to Mr. Anderton now I know that I must wait... otherwise... I will be googling the web for days... Now... lets see if the unit live to my expectations.
 
Cheers !!!!
 
 
2014/12/11 11:59:26
InstrEd
I'd contact where you brought the unit and make sure they will take it back 90 days from now if the drivers
don't pan out for you.
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