AllanH
The automation is where I cannot make things work as you indicate: When I add an Automation lane to the track my choices are:
https://goo.gl/photos/Vr1DMbwwAa34WCsE9
 (This is the link to a screenshot)
 
This is where I was expecting CC1 along with Volume and Pan.

Aha! It looks like you're using an Instrument track there. For reasons others can better explain, you should instead use separate MIDI and Audio tracks for your soft synths like Kontakt. Then, you can add the automation to the MIDI track. Here, it looks like it only offers a limited selection of options because it's not giving you any MIDI-specific choices. (The documentation here implies that Automation on an Instrument Track is only available to the Audio half, which tallies with what we're seeing in your case.)
 
The docs do say you can split an Instrument track into to separate ones via: "Click the Track view > Tracks menu > choose Split Instrument Track." Try that, then try adding automation lanes to the MIDI track?

Thank you - that makes a lot of sense. It's less than two weeks ago that I thought it better to convert everything to "Simple Instrument Tracks" as it takes up less strips in the console and the track view.
 
Edit: we need a facepalm emoticon!

You guys are more sophisticated.  I just Insert a range of controllers in either track or staff view.  If I just need one event, I make the start and end times and values the same.  I do this for controllers and pitch wheels.

I'm not sure that what I do is any more sophisticated than that! If I know I can just draw an event, I could just create the Automation lane and add the relevant node. I guess it's a bit more complex if I want to ride the automation myself, eg. to see how the synth responds. But that's not much different - make sure I'm using the correct CC value, record automation while changing that value, then convert to an Automation lane for convenient further editing.