You may want to contact Cakewalk as they can/will get you fixed up. You might have the same issue I was having.

rtucker55
You may want to contact Cakewalk as they can/will get you fixed up. You might have the same issue I was having.

Thanks, I'm writing to Cakewalk (I'm in Asia)

There is a form for it https://www.cakewalk.com/My-Account/Feedback although I am sure contacting support through the regular email channel works too.

Thanks scook, I used the website "contact support" under order support category to submit my issue.

rtucker55
Thanks for your help Beep!  I just gave Cake a call and they got me fixed up straight away. It looks like some things were missed back when the accounts were changed so we could have a single login for our store accounts and our forum accounts.
 
I'm sorted.
 
Kind regards,
Rick

Cool beans, man. Glad you got it sorted. The support dudes are certainly a helpful bunch (good conversationalists too).
 
:-)
 

tomixornot
I've purchased CL and I didn't see it in my account (via CC or manual login).
 
I've just started to use CC 2 days ago.

As rtucker pointed out if it's an older purchase it may have gotten lost in the SSO shuffle. If it's a newer purchase I think it would show up as a "connected product".
 
Either way if you aren't seeing the CL at all in your account then definitely get a hold of support.
 
I seem to have been rather fortunate as I did not lose anything in the SSO change. I did however go into spazzo mode beforehand and took snapshots of my account and contacted Cake to set things up so my Store was completely isolated from my forum account.
 
I did end up having some store weirdness anyway (I guess the new account for my store did not get confirmed or something) but it got sorted rather quickly over the phone.
 
I don't use CCC. I just do the offline thing. Works fine for me... if not mildly confusing at times due to the mountain of products.
 
Meh... give 'em a call. It's free in the US.

tomixornot

rtucker55
You may want to contact Cakewalk as they can/will get you fixed up. You might have the same issue I was having.

Thanks, I'm writing to Cakewalk (I'm in Asia)

oops... I was looking at Rick's tag who's in Indiana.
 
I'm in Canada so I think I get nailed for long distance but they don't make me wait long if I call at the right time (after a major release which we don't really get anymore the waits are longer) so I don't mind the buck or two in long distance. Probably much more burdensome from the other side of the world though.
 
Good luck.

Thanks Beep, just submitted the order support form. Good thing, the order support form asked for serial number which should help identify the order faster.

Thank you Lance. The CL updated just fine.

Where are the release notes? I'd like to see what's changed.

PilotGav
Where are the release notes? I'd like to see what's changed.

Check post #1.
Cheers.