GMcT, I thought you were leaving us and had said goodbye. If not, I'm glad you are hanging in.
I have never found people here to be abrasive and most of them are open-minded about other DAWs. I use Sonar because I have been with Cakewalk a long time and know it, it has a Staff View, and has a lot of bundled content. (Plus I like the VS-700 Studio, although it is now out of production.) If I had to change DAWs, I certainly could, but it's like going from Mac to Windows or vice-versa: a big change unless there is a good reason.
I have run into a couple of know-it-alls here, but not very many. Most people here are really nice. If, however, someone comes in spewing insults towards the product or the staff--which happens at times--it is not going to be well-received. After all, this is a Cakewalk-sponsored forum with mostly satisfied users.
No one here is brainwashed, though, there is plenty of honest criticism and lots of constructive suggestions.
For the record, I have had a large number of difficult problems but most were related to a faulty installation or a system configuration problem. And most DAWs will sometimes crash due to a VST issue. Plug-ins in any software can be tricky.