Friends,
In the same computer, Sonar Platinum is crashing (and also crashing Quad-Capture), but Sonar X3, (if started before Platinum) is working fine...
So I can play all the soft Synths, open and work with X3, but when I try Platinum (that was working ok until now) it will crash. After the crash, it will open the Welcome screen, that does not work, and then I have to shut down the computer and reinstall Quad Capture...
Any ideas?
Windows 10
16GB Ram
intel i7
Quad-Capture
 
Thanks

Steps to reproduce please and that is the exact error message. We don't have a lot to go on.

Check windows event viewer. You can also rule out a problem plugin by using Sonar safe mode

Don't forget to update to Ipswitch Update 1 (only recently released).

Thanks..

Thanks Doctor Avalanche,
 
So, when I try to open Sonar Platinum I receive the following:
"There are no audio devices for the current driver model on your system. Please go to Edit..."
 
I click ok and then another message saying:
"the Master track is assigned to a silent hardware output..."
 
I click ok and then:
"SONARPLT.exe has stopped working
A problem caused the program to stop working correctly..."

I click close the program. 
It exits and then... opens the Start page that, of course, is not working.
After this, if I try to play a soft synth standalone (Native Instruments, or Arturia) the Asio driver is not working.
When I restart, I can play the soft synths, Sonar X3e, everything... until I open Sonar Platinum and everything will happen again!
 
And Sonar has the September update.
Thanks,

The last two releases were in Sept. Please check CCC and upgrade where necessary.

The error message is pointing to audio interface.

Please update audio interface firmware and drivers. Also go to intel driver update site. Finally update your motherboard BIOS. Updating your display adapter is a good idea as well.

If you have ASIO4ALL remove it. In windows control panel sounds disable the audio interface. Avoid running other software when using Sonar.

Ta.

I have the latest Sonar Platinum upgrade already.
And if on the same computer, Sonar X3 is running ok, and all the soft synths are also ok, it can't be the audio interface. Right?

A

nunod
I have the latest Sonar Platinum upgrade already.
And if on the same computer, Sonar X3 is running ok, and all the soft synths are also ok, it can't be the audio interface. Right?

So you are confirming you are on Ipswith Update 1
It absolutely can be the audio interface. As I said the error message points to it.
 
Just because it works on X3 does not rule it out as a problem. This is a common misconception.
 
In addition to what I wrote earlier you might want to try toggling the share devices settings:
https://www.cakewalk.com/Documentation?product=SONAR%20X3&language=3&help=AudioPerformance.28.html
 
Cheers..

I am having almost identical issues. I have a firewire interface instead of usb but the symptoms are the same. What I found to be happening to me was that Sonar was having a difficult time getting the sample rate to change from project to project. As soon a s I would open an older project where I used a higher sample rate for instance Sonar would hang and I could watch the lights flash and the sample rate flicking back and forth on the interface. I finally just switched from Asio to Wdm and it solved the problem. My interface recommends ASIO but it just doesn't seem to like Windows 10 or the latest Sonar version ,or both.
 

I think it's great to post your issues for advice, there are some really smart people around here, but don't forget to leverage Cakewalk support, particularly with these kinds of showstopper problems. Give 'em a call and see what they say!

Indeed but ultimately this looks like an issue away from Sonar.

I've done that. I have sent the information to Support.
Thanks.
In the meantime Sonar X3 works, while Sonar Platinum crashes...