Mystery solved! Not sure if Adq (above) is the tech that replied to an email I sent in, but yes,
FROM TECH SUPPORT:
<<It sounds like your screen resolution or dpi may need to be increased on the problematic monitor.
Please take a look at and follow the instructions contained within and let me know if this makes any difference for you. Also be sure your screen resolution on both screens is at least 1280x800, the minimum resolution supported by SONAR.>>
My monitor resolutions are both 1920x1080 and I had increased the screen setting to 150% a long time ago -- okay, my eyes aren't the best, and that HD resolution can make things really tiny. So I set it to 100%, as the KB article suggests and the problem was solved. I bumped the screen up to 125% and it also seemed to work -- so a happy median for my eyes.
Thanks to everyone who replied.