• SONAR
  • August SONAR "Hopkinton" now available (p.2)
2015/08/26 16:58:29
mrhodes100@aol.com
I logged out and logged in and only seen a update for drum replacer I guest this was the update I never got for last month. I can't believe this.
2015/08/26 17:09:19
DeeringAmps
Hit the little "gear" logo in the upper right corner, select options, select "check now".
I just had the same issue, all good now!
 
T
2015/08/26 17:11:10
Ryan Munnis [Cakewalk]
Doktor Avalanche
Similar CCC update issues happened last month, hoped it would be fixed :( :( Seems more than one person effected again...

Log out/log on. Go to settings in CCC and hit update.

Really need someone to provide some specifics for this to be verified & listed as something that actually does need to be fixed. We haven't been able to replicate it.
 
To clarify for everyone, Command Center 1.1 has a setting for how often to check for updates that defaults to 24 hours. This means if you used Command Center within 24 hours of us releasing an update, then you will need to manually force the check by going to Command Center's settings page and clicking [Check Now] next to the Min Update Interval setting.
2015/08/26 17:11:50
Anderton
mrhodes100@aol.com
The new update do not show up in my command center?



Did you go to Settings and click on Check Now? People complained about the CCC always checking to see if there was a new version available, so now it only checks periodically. Check Now forces it to check for updates. SONAR Platinum showed as green until I did that.
 
[Edit: Sorry, posted while others were posting the same thing]
2015/08/26 17:15:56
mrhodes100@aol.com
Thanks for the info it only give me I guest what I didn't get last month drum replacement and some Doc files but nothing for this month Hopkinton.
2015/08/26 17:16:35
Beepster
lulz... here I am trying to avoid auto thingamajigs while others expect stuff to show up RIGHT NOW ALL THE TIME!!!
 
Can't win eh, lads?
 
;-)
2015/08/26 17:18:16
Beepster
mrhodes100@aol.com
Thanks for the info it only give me I guest what I didn't get last month drum replacement and some Doc files but nothing for this month Hopkinton.




You did the "Check Now" thing the other fellers mentioned?
2015/08/26 17:19:36
Doktor Avalanche
Ryan Munnis [Cakewalk]
Doktor Avalanche
Similar CCC update issues happened last month, hoped it would be fixed :( :( Seems more than one person effected again...

Log out/log on. Go to settings in CCC and hit update.

Really need someone to provide some specifics for this to be verified & listed as something that actually does need to be fixed. We haven't been able to replicate it.
 
To clarify for everyone, Command Center 1.1 has a setting for how often to check for updates that defaults to 24 hours. This means if you used Command Center within 24 hours of us releasing an update, then you will need to manually force the check by going to Command Center's settings page and clicking [Check Now] next to the Min Update Interval setting.


Last Gloucester update there were loads and loads of posts reporting it was not there in CCC. For some logging out/logging in was the only way to find it. For others going into settings and hitting update. It happened to me as well (had to log out/log in). So let's see if the issue persists and suggest keep watching the forums (of course many are trained now with what to do).

Half the problem could be resolved by having the update button displayed on the initial screen rather than tucked away in settings IMHO.

I'm wondering if the actual issue is something to do with multiple cloud based servers (speculation).

Ta.
 
(Edited for typo)
2015/08/26 17:24:18
Ryan Munnis [Cakewalk]
mrhodes100@aol.com
Thanks for the info it only give me I guest what I didn't get last month drum replacement and some Doc files but nothing for this month Hopkinton.


 
Hmm. What version is it listing for you in Command Center when you select SONAR Platinum?
 
As a troubleshooting step, can you let me know what version you have listed when you visit http://www.cakewalk.com/my-account/products ?
 
I can inform you of the location to wipe Command Center's cache, but truthfully to diagnose it fully we'd want to take the discussion offline since there is some system & user specific information we'd need to collect.
2015/08/26 17:34:07
DeeringAmps
The 24 hour thing is what caused my issue. I had logged in earlier today.
or late yesterday (old age maybe, huh?) or...
 
t
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