I understand...
I'm not a big fan of Mackie gear, but I haven't had any real trouble...
I helped a friend setup a Sonar/Onyx system many years ago when it was first released and he's still running just fine, so I'm guessing your problem was system specific...
Pad only? Note that the Presonus RM series is the same unless you double the price for the motorized-fader board they offer for it...
Other than the preamp gain and headphone/main outs, so is the 1818... So you do need an iPad as well as wifi connectivity...
Presonus was and pis dinky is still very Mac oriented, but their software is cross platform. The only issue I've ever had in this regard is the FireWire chipset... While standard on the Mac works fine, must be careful to get TI chipset for PC... Macs coming only from a single vendor need not worry as that's what it was tested with...
Did I mention that the RM series is FireWire as are the Studiolive... Only the 1818 is USB 2 ( doesn't work on USB 3)
Keni