Recap for TASCAM support - for customers in North America, please use the page here:
http://www.tascam.com/contact/support This _will_ generate an auto-response email with a unique Reference number in it. If you say "I never got a reply", we need you to supply that Reference number so we can look up the conversation.
There is also the phone support line for North American customers.
323-726-0303 ext. 617 (M-F, 8am-5pm Pacific). Our guys are regular users of our gear, so they can usually spot the hiccups people run into.
For customers in the UK, there is this page:
http://www.tascam.eu/en/support-uk.html For the rest of Europe:
http://www.tascam.eu/en/supp_interfaces.html These two are not as automated. The TEAC EU staff rarely drop things, but they may need more time to research answers. Things that don't seem right normally reach me through these channels, but we do not read all the forums directly, so we need you to tell us directly what problems you are seeing. Of course linking in a support request to a forum discussion is fine for providing background.
For elsewhere in the world, find the correct email contact by starting here:
http://www.teac-global.com If it comes down to "we're not sure what's going on", we have to wait to see if a similar thing occurs for other users before we can see how to divide and conquer. Accurate information always helps.
Tom.