The only thing is...
 
...I really wish people would STOP saying 'reaching out' when they mean 'contacting' or 'replying'.
 
It's an email, not a visitation from E.T. 

I really wish people like the OP would get it into their dis-functioning brains that the company they bought Sonar from is not the company that now develops Cakewalk. BL can't honour a purchase they were not involved in and they can't provide support for a product they didn't sell.
 
The only people who are too ignorant or nieve to understand how business works for grown-ups are, "guys living in their mom's basement having a break from World Of Warcraft."

jamesg1213
The only thing is...
 
...I really wish people would STOP saying 'reaching out' when they mean 'contacting' or 'replying'.
 
It's an email, not a visitation from E.T. 

haha! one of my own bug-bears

Criss Grimm
Sent an email stating that I was having an issue with BIAS FX in Sonar Pro. A program I spent a substantial amount of money on.

 
Other DAWs have trouble with 3rd party software, too.
 
This forum is full of helpful folks.
 
Try post another thread with a subject line something like "Bias FX not working with Sonar Pro"
and describe the issue you are having.
 
Chances are someone has had to work through a similar issue and will jump in.
 

jamesg1213
The only thing is...
 
...I really wish people would STOP saying 'reaching out' when they mean 'contacting' or 'replying'.
 
It's an email, not a visitation from E.T. 

While we're at it let's get rid of "giving back" too.

My mom has no basement.
 

Chris, the CS rep was correct in the response that Bandlab cannot support the SONAR brand because it was owned by Cakewalk, inc a different company. We acquired the ASSETS of Cakewalk.
That said, Cakewalk by BandLab is actually based on the same code as SONAR Platinum and being developed every day. If you have the same problem with this plugin in CbB we are more than happy to look into it. Please update your case after you have tested this out in CbB and if its still a problem I can take a look at it.
 

The same users the OP insults could probably offer helpful advice on how to get things to work. But it would be necessary to know what the problem is (along with system specs and such(.

+1, a copy of the email you sent them would be more helpful than the OP.

conclusion: some guys are obsessed with living in the basement
 
cheers :)