Adq
Why can I see only 1.0.0.15 help both in CC and My Account?

me too.............

CCC discovered the new version after I clicked the settings gear, then check now in CCC.  The top level for Sonar stayed green, but when I expanded it, the local help item was yellow.  I chose update from there

Adq
Why can I see only 1.0.0.15 help both in CC and My Account?

Same here, since I'm using 32 bit Platinum I can't use the CC. 1.0.0.15 is all that shows up under my Cakewalk account under My Products / Platinum. This is strange, maybe there's a delay and Cakewalk is still updating the webpage.

Just grabbing at straws here, but maybe CTRL-F5 to refresh your account page will do something 

BobF
Just grabbing at straws here, but maybe CTRL-F5 to refresh your account page will do something 

That didn't help. I poked around some, expanding all the displayed products and such. Nothing seemed to work.
 
I'm curious, if you go to your Cakewalk account, my Products / Platinum and looked at the bottom of the list for Local documentation, does it show version 15 or 16? It may be that CC is the only way to get it right now

The store account shows both versions.
 
I didn't have the problem you described with 15 or 16.  While you're getting the missing version 16 sussed out, you could reinstall 15 and see if your problem clears up.
 
 

The .chm files in Sonar X 2 and 3 works as normal . I only experience this with the . chm file in Sonar Platinum 32bit.
Latest local help file in account and cc only shows 1.0.0.15 also after numerous check now clicks :-))
All the best
Jan

jps
The .chm files in Sonar X 2 and 3 works as normal . I only experience this with the . chm file in Sonar Platinum 32bit.
Latest local help file in account and cc only shows 1.0.0.15 also after numerous check now clicks :-))
All the best
Jan

 
When you say "I only experience this with the . chm file in Sonar Platinum 32bit." Are you referring to my original problem in this post with it crashing or are you referring to 16 not showing up in CC and your cakewalk account?

gmp

jps
The .chm files in Sonar X 2 and 3 works as normal . I only experience this with the . chm file in Sonar Platinum 32bit.
Latest local help file in account and cc only shows 1.0.0.15 also after numerous check now clicks :-))
All the best
Jan

 
When you say "I only experience this with the . chm file in Sonar Platinum 32bit." Are you referring to my original problem in this post with it crashing or are you referring to 16 not showing up in CC and your cakewalk account?

Yes , referring to your original problem with it crashing and also that I only see 15 showing up in cc :-)
All the best
Jan

I'm confused!  Went back and fiddled with this a little bit today.  I'm getting the search feature to work today (unlike what I reported yesterday).  One other correction- yesterday I said the the help window was remaining on "what's new in Gloucester".....it was not....it was staying on "what's new in Foxboro".  So today.....search function seems to be working normally again for local help however all I can see is the version ".15".  I had the CCC check several times and I do not get any kind of a yellow light on the local help selection indicating no update?  If there is a newer version (.16) why doesn't CCC pick that up and suggest the update?  I don't see the ".16" version in my store account either.  Anyone have an explanation?....a guess?
 
Dave