my project is now not usable any more. when i start sonar pro and load it, it crashes.
when i want to contact technical support on sonar´s website, its not possible.
the website is buggy and doesnt work. (submit button not working)
( i am 15 years of experience web developer, so trust me : it doesnt work )
 
what to do now? 
btw. the project can be loaded using sonar artist.....

We can't do any thing about the website but perhaps we can help you sort out your problem with Sonar. It's ip to you but of course we'd need some information.

There is a forum to report specific Cakewalk forum/website problems or ideas.

ok what information can i give you?

Did do you make back up copies of you project?
After what changes it stopped opening?
Most often it happens because of some plug-ins.
If it opens in safe-mode, than it is more likely some plug-ins.
Try move some of them (dll files) and open project again, it will say that it can't find plug-ins,
but it will work if the problem is with this plug-ins.
Also, read help troubleshooting chapter.

BTW welcome to the forum. I hadn't realised before that it was your first post.

Information that can help us sort out your problems.

Hardware. CPU type, RAM amount, Audio Device model etc
Software: OS, 64 or 32 bit, Sonar version, driver model for your audio device, eg ASIO, MME, WDM/KS.

Problem.
The steps you take to recreate the problem.

Once a few people get involved in this thread you might get re asked the same question. My advice is just be patient. This is a peer to peer forum so we're all users, some very experienced and some new members who just want to help. Remember we help a lot of people and even people who are very experienced computer users and even computer programmers have been helped by members of this forum. Many members not have have musical backgrounds but computer background as well. All the best.

Artist vs Professional? Did you use something in this project, that is included in Pro but not in Artist?
Also you should use forum search and find similar topics and read them, it would be very useful.
 

thx guys for reply. i opened the project in safe mode. loading all plugins .
now it works again
thx
 

Glad to be of help. At least now you know the drill if you have a problem and want us to help in the future.

Does Sonar crash when you load ANY project, or just one particular project?
 
(make a backup of the project prior to doing the following)
 
What happens if you open the project in Sonar's 'Safe Mode'?  (To do this, hold down the Shift key when you tell Sonar to load the project you want to test, and Sonar will use its Safe Mode to give you the chance to either load or skip each plugin that is part of the project.  This can be a great way to isolate issues, as well as possibly a last chance at getting the project open when there are issues caused by plugin problems).
 
Does the failing project have any 32-bit plugins loaded in a 64-bit Sonar?
 
Does the Sample Rate of the project match the Sample Rate the audio interface is using?
 
What kind of audio interface are you using, if any?  (Focusrite, AudioBox, M-Audio, EMU, ASIO4ALL, etc.)
 
Is it possible you have a USB audio interface that might have gotten plugged into a USB 3.0 port?  (some interfaces freak out unless you use USB 2.0 ports for them).
 
What Web browser are you using?  (Internet Explorer?, Firefox?, etc.)
 
What version of Windows are you running?  Is it up to current maintenance levels?
 
Does Sonar fail if you temporarily disable your antivirus software prior to launching Sonar? (do not access the internet if you do this, and make sure to enable the antivirus software right after testing this).
 
Sonar has been really stable, as far as crashes go, so whatever is happening is most likely something specific to your system - some plugin failing or an issue with ASIO4ALL - if you use that, or maybe Windows maintenance is not current and this is causing problems, etc.)
 
Are there any Windows errors logged in the Event Viewer?  Any error message shown when things crash?
 
Thanks - we will try to help you get this figured out.
 
Bob Bone
 

one more question: i am trying to program my akai apc 40 to use it for keybpoard shortcuts.
in the keyboard shortcuts setup menu i enable midi and bind the midi message to some commands.
but the shortcut is actullay never triggered. strange. i can see an incoming midi event.
but nothing happens.