How long does Cake take to reply on a problem ticket?

2015/07/23 08:44:27

Mesh

I put in a ticket on 7/16/2015 and haven't seen/heard anything yet.....generally speaking, how long do they take to reply?

There's a thread on it here: http://forum.cakewalk.com/Moving-Command-Center39s-content-to-a-different-HD-m3253950.aspx

2015/07/23 08:56:53

BobF

phone works best if you want a quick turn-around

2015/07/23 09:21:15

Zargg

Hi. I only had to do this once, and they got back within 48 hours. Maybe they have been busy over the weekend.
Give them another mail, if you do not hear from them. Or check with one of the Cakewalk staff, here on the forum.
Best of luck

2015/07/23 09:40:46

Mesh

Thanks Ken & Bob. This is also my first trouble ticket since Sonar 3.......possibly a phone call might be the quickest solution.

2015/07/23 09:56:59

Doktor Avalanche

If you used Cakewalk problem reporter, that's a mechanism to report bugs. You would have ticked a box stating Cakewalk will not necessarily contact you.

If you used the support form that's a different matter...

(Edit: Corrected typo).

2015/07/23 11:19:16

Mesh

Doktor Avalanche
If you used Cakewalk problem reporter, that's a mechanism to report bugs. You would have ticket a box stating Cakewalk will not necessarily contact you.

If you used the support form that's a different matter...

I actually did use the Problem Reporter

.......so, I have to use the "Support Form" to get a reply/support?

2015/07/23 11:22:19

mudgel

If you have a number send it to Willy.

2015/07/23 11:29:15

Doktor Avalanche

Mesh

I actually did use the Problem Reporter .......so, I have to use the "Support Form" to get a reply/support?

Correct. You should have read the small print

2015/07/23 11:42:11

Mesh

mudgel
If you have a number send it to Willy.

Thanks Mike.

Is it the CWBRN number?

How long does Cake take to reply on a problem ticket?

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