I think the problem is that entering with a negative tone about needing a "college course" and calling SONAR a "monstrosity" when it's actually a sophisticated and well thought out piece of software kinda gets peoples' dander up. Those who come in simply asking for help, instead of making negative value judgments about a program they clearly know little about, are more likely to get a positive reception. Also, previous "one post + agenda" people do very similar posts, which muddies the waters for legitimate users. I've been fooled a few times.
That said, I agree that he needs more time to cool down and re-enter the dialog if he does actually does want to learn the program.