I'm trying to use an Axiom 49 (first generation) as a controller in Sonar Artist. I have it connected with USB. I power it on before starting Sonar. I go to Preferences -> MIDI Devices. Nothing is in the list. Why?
 
I also found the drivers for this controller and installed them. Still not recognized.
 
What's even stranger, I previously used an Oxygen 49 (also M-Audio), and it was recognized.

Do you see it in device manager in Sound devices?

No. What do you mean by "device manager"? I see no such category under audio devices.

Hi. When I hooked up my M-Audio Radium 49 via usb, I had to use the usb legacy drivers. 
 
http://www.m-audio.com/support/drivers
Find your OS, and try it out.
Best of luck.

Neuroharmony
No. What do you mean by "device manager"? I see no such category under audio devices.

Device Manager is a Windows feature. If the device is not working in Windows, it cannot work in Sonar. Location depends on your Windows version.
 
http://windows.microsoft.com/en-us/windows-8/where-is-device-manager
http://windows.microsoft.com/en-us/windows/open-device-manager#1TC=windows-7
 
If you do not see it as working (no exclamation point) in device manager, consider the possibility that you have exceeded the allowed MIDI devices/ports in your version of Windows. If so you will need to delete ghost MIDI devices, as Windows keeps MIDI devices in that total even if they are not currently connected.
 
http://www.harmonycentral.com/articles/solving-the-windows-midi-port-problem
 

slartabartfast
 
Device Manager is a Windows feature. If the device is not working in Windows, it cannot work in Sonar. Location depends on your Windows version.
 
http://windows.microsoft.com/en-us/windows-8/where-is-device-manager
http://windows.microsoft.com/en-us/windows/open-device-manager#1TC=windows-7
 
If you do not see it as working (no exclamation point) in device manager, consider the possibility that you have exceeded the allowed MIDI devices/ports in your version of Windows. If so you will need to delete ghost MIDI devices, as Windows keeps MIDI devices in that total even if they are not currently connected.
 
http://www.harmonycentral.com/articles/solving-the-windows-midi-port-problem
 

OK, so no. It's not showing up under the Windows sound devices. I'm using Windows 7 64-bit.
 
It can't be that I've exceeded the number of devices allowed because the Oxygen works with the same setup. When I remove the Oxygen and plug in the Axiom, it isn't recognized.

Zargg71
Hi. When I hooked up my M-Audio Radium 49 via usb, I had to use the usb legacy drivers. 
 
http://www.m-audio.com/support/drivers
Find your OS, and try it out.
Best of luck.

I installed the legacy drivers, no luck.

I figured it out. This controller won't work with USB 3.0 ports, only 2.0. A workaround is to plug a USB 2.0 hub into a 3.0 port, which then converts the signal to 2.0.
 
While we're here, I have one other issue. Every time I open Sonar, I get the error message below. It seems to be inconsequential, but it's just annoying.
 
Runtime Error!
Program: ...\SONARART.exe
R6034
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
 
Any advice on that one?

Is your pc up to date (win7 Sp1, with latest c++, etc)? If not you could try to update.
https://support.microsoft.com/en-us/kb/2977003 or use windows update.
Best of luck.

Sorry for the tech speak, still having a bit of a hangover from retirement..
 
What I should have said:
In Windows, go to Control Panel
Open Device Manager
look under Sound, Video and Gaming controllers
Your controller needs to show up there.
If it does not, the problem is not with Sonar(Could be cable, bad controller, bad port, no Windows driver, etc.)
Get it to show up there, and Sonar should then see it