• SONAR
  • Concerns about reliability and the subscription model (p.21)
2015/06/02 03:27:12
Bristol_Jonesey
Noel Borthwick [Cakewalk]
The drum map issue has been addressed. It could take a few days for an official update, since it has to go through some testing and we want to also include a couple of other fixes.
However if you are blocked due to this issue for some reason, I have put a download of a test build of the 64 bit SONAR Platinum exe here. Only try this if you are familiar with the process of manually copying exe files. Otherwise wait for the official update. 
 
Please note that this is NOT an installer so you will need to manually copy the exe file to your program files folder. 
Also you should make a backup copy of your prior SONARPLT.EXE file manually before copying this one in case you want to revert to the original exe,


Nice one Noel!
2015/06/02 04:37:08
mudgel
Resonant Serpent
Noel Borthwick [Cakewalk]
The drum map issue has been addressed. It could take a few days for an official update, since it has to go through some testing and we want to also include a couple of other fixes.
However if you are blocked due to this issue for some reason, I have put a download of a test build of the 64 bit SONAR Platinum exe here. Only try this if you are familiar with the process of manually copying exe files. Otherwise wait for the official update. 
 
Please note that this is NOT an installer so you will need to manually copy the exe file to your program files folder. 
Also you should make a backup copy of your prior SONARPLT.EXE file manually before copying this one in case you want to revert to the original exe,




 
Now that is service!
 
Rawk!




Yes it is but you wont find a 7 page thread about that. But you will find all sorts of spruikers carrying on as if they really did know what was happening inside Sonar. Go make music.
2015/06/02 04:43:02
jb101
mudgel
Resonant Serpent
Noel Borthwick [Cakewalk]
The drum map issue has been addressed. It could take a few days for an official update, since it has to go through some testing and we want to also include a couple of other fixes.
However if you are blocked due to this issue for some reason, I have put a download of a test build of the 64 bit SONAR Platinum exe here. Only try this if you are familiar with the process of manually copying exe files. Otherwise wait for the official update. 
 
Please note that this is NOT an installer so you will need to manually copy the exe file to your program files folder. 
Also you should make a backup copy of your prior SONARPLT.EXE file manually before copying this one in case you want to revert to the original exe,




 
Now that is service!
 
Rawk!




Yes it is but you wont find a 7 page thread about that. But you will find all sorts of spruikers carrying on as if they really did know what was happening inside Sonar. Go make music.




+ lots.
 
Maybe we should start one.
 
2015/06/02 04:51:22
mudgel
A good idea, but as soon as you do it will get taken over by everyone with a gripe and those that say something positive will be called fanbois.
 
 
2015/06/02 05:19:55
paulo
mudgel
Resonant Serpent
Noel Borthwick [Cakewalk]
The drum map issue has been addressed. It could take a few days for an official update, since it has to go through some testing and we want to also include a couple of other fixes.
However if you are blocked due to this issue for some reason, I have put a download of a test build of the 64 bit SONAR Platinum exe here. Only try this if you are familiar with the process of manually copying exe files. Otherwise wait for the official update. 
 
Please note that this is NOT an installer so you will need to manually copy the exe file to your program files folder. 
Also you should make a backup copy of your prior SONARPLT.EXE file manually before copying this one in case you want to revert to the original exe,




 
Now that is service!
 
Rawk!




Yes it is but you wont find a 7 page thread about that. But you will find all sorts of spruikers carrying on as if they really did know what was happening inside Sonar. Go make music.




 
Then again, maybe the reason it was promptly attended to was because of this thread ?
 
It's sad to see how anyone who has a problem or a view other than how wonderfully rosy everything is slammed for being "negative" and often hounded into submission on this forum these days.
 
I wasn't going to comment in this thread because I decided to stay on X3 and see how this new model panned out, so have no actual experience of the updates, but I see the OP's concerns as valid ones (remember that it wasn't just about drum maps) and the constant faffing around with update this, oh no, better rollback that was one of my concerns with the "constantly up to date" model. Yes, I get that you don't have to update, but if that update contains a bug fix you have been waiting for, then you are going to update and I think it's reasonable to not expect to have some new problems because of that update. The very inclusion of the rollback feature kind of suggested to me that problems were expected with the constant updates. JMO and all that.
 
 
 
2015/06/02 05:30:58
Kylotan
Come on Mudgel, you have had your fair share of gripes in the past. Here's one:
 
 
"As far as Noel goes saying that if we don't report they don't know. Perhaps that's true but that also means that there is no real beta program if they rely on us catching such major bugs in the 3rd update of their flagship software. man I only found the problem yesterday, how could I have reported it in time for a fix in X1B. excuses that's all.
 
Cakewalk ought to get a real beta testing program that can catch all these problems. Not put it onto the paying cutomers.
 
This is no hobby muck around for me and I invest a lot of time, energy and yes, money into, my work and I want to be able to rely on the software I choose."
 
Déja vu?
 
You and I have a lot in common: we've been around here for years, have both been buying and using Sonar for all that time, both obviously really want the software to succeed, but have both been very frustrated at how certain releases have turned out. So we let off a bit of steam, while hopefully also providing some data to the developers that helps them set the balance between features and reliability.
 
So let's not pick at each other for being negative or even positive; let's point out problems where we see them, acknowledge successes where they happen (the new Bitbridge has helped me a lot, for example), and acknowledge that if there are 7 pages of posts about something, then that's a lot of people who care about using this software. Which is a good thing, right?
 
 
2015/06/02 05:31:53
Kylotan
PS. Thanks to Noel and the team for the hotfix. This is much appreciated.
 
2015/06/02 05:36:08
mudgel
I think everyone agrees that there are bugs, but to focus on this one that actually has a work around is a bit strange. If the forum was full of bug related experiences I could understand. I'd be one of the first not to shut up about it. Just go back to X1 when I couldn't even use the program till the Xc update.

But one thing that has been demonstrated since the Gibson take over and the Platinum release which was developed entirely under their stewardship is, that Cakewalk have become much more engaged with us and are following through on what they're saying.

Not in this thread but when the Drum map issue was first reported there was already discussion of it back then. So far Cakewalk have been quick to get onto any serious bugs that have come about during the various releases. In Allston, there was the issue with Melodyne and a fix was released straight away.

I know in my own case that what gets annoying is that there's always this speculation about motive and people express opinions as facts and talk like they have intimate inside knowledge.
That kind of talk stirs up emotions and doesn't necessarily help. Then when people who do know, join the conversation people argue with them as if they could impose their reality on them. It's crazy.
Anyway, long live Cakewalk, and so say all of us. And no Paulo, I took the stick out of my butt and gave to good friend Alex. 👿
2015/06/02 06:43:06
John T
paulo
mudgel
 
Yes it is but you wont find a 7 page thread about that. But you will find all sorts of spruikers carrying on as if they really did know what was happening inside Sonar. Go make music.




 
Then again, maybe the reason it was promptly attended to was because of this thread ?
 
 


In the sense that the third post is Noel saying he'd look into it, perhaps. In the sense that "so it was worth another seven pages of bad feeling and wild speculation", no, definitely not.
2015/06/02 07:18:42
mudgel
Kylotan
Come on Mudgel, you have had your fair share of gripes in the past. Here's one:
 
 
"As far as Noel goes saying that if we don't report they don't know. Perhaps that's true but that also means that there is no real beta program if they rely on us catching such major bugs in the 3rd update of their flagship software. man I only found the problem yesterday, how could I have reported it in time for a fix in X1B. excuses that's all.
 
Cakewalk ought to get a real beta testing program that can catch all these problems. Not put it onto the paying cutomers.
 
This is no hobby muck around for me and I invest a lot of time, energy and yes, money into, my work and I want to be able to rely on the software I choose."
 
Déja vu?
 
You and I have a lot in common: we've been around here for years, have both been buying and using Sonar for all that time, both obviously really want the software to succeed, but have both been very frustrated at how certain releases have turned out. So we let off a bit of steam, while hopefully also providing some data to the developers that helps them set the balance between features and reliability.
 
So let's not pick at each other for being negative or even positive; let's point out problems where we see them, acknowledge successes where they happen (the new Bitbridge has helped me a lot, for example), and acknowledge that if there are 7 pages of posts about something, then that's a lot of people who care about using this software. Which is a good thing, right?
 
 

I'm not picking on you. I think it's great that you've been able to point out the problems you've come across. But let's face it, we don't know what's going on inside Cakewalk. I didn't back then and I don't now. But when the folks who do know talk about things, I'm more inclined to believe them today than I did back then. I'm all for pointing out problems but then that's my side of it done. It's when folks latch onto those issues and they get amplified beyond all reason.like this thread. People hang onto it and it keeps going around and around. Anyway it's all good.
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