Hi. I need to publicly express my attitude to Sonar technical support. I feel angry. After many letters, after sending many requests, my licensed software will go to demo mode tommorrow. How is that possible? I erroniously ordered a second version of monthly subscribtion of Sonar Platinum. This is long story how it happened, all was explained in my endless letter to support guys. But reality is shocking. My monthly payment was sent on May 22, and after some error in your system, tommorrow all my professional work will be stopped by one dumb mistake in your system and lack of support. I am professional stock music composer, i have really hard schedule of releases, and this is impossible to stop my work in the middle of process. PLEASE HELP. I am in despair and angry. 

I hope a forum host or a Cakewalk staffer sees you post and attends to it promptly. I've had your pain and understand. Be assured that once direct contact is established you'll be looked after.

Clearly you see this as an emergency. Have you tried to call CW? I would think if you live in the US a call is warranted.  

I am in Russia. So for me direct call not an option, sadly. But thank you for idea. 

John
Clearly you see this as an emergency. Have you tried to call CW? I would think if you live in the US a call is warranted.  

I hope too :( this is really depressing. 

mudgel
I hope a forum host or a Cakewalk staffer sees you post and attends to it promptly. I've had your pain and understand. Be assured that once direct contact is established you'll be looked after.

I would venture a guess by the posters name that he may be overseas. Also judging by his previous methods of communication with Cakewalk.
Why don't you as a host, send a PM for him. With only 12 posts perhaps he doesn't have enough posts to do it himself. Now that would be helpful.

Mike I am going to send a PM. The trouble is there is no guarantee it will be acted upon. I will also Email a CW staffer and see what can be done.   

Thank you guys for help! 

I have sent pms and email.  I don't know how quickly it will be answered.  Sorry LumenMedia.
 

Thanks J.