Thanks Tom, but I think LumenMedia should just hang tight a little longer to see what support says.

@Craig Agreed that's why the bold type.
 
Still it doesn't hurt to check the store account a verify that the serial numbers match.
 
 

Tom Riggs
Still it doesn't hurt to check the store account a verify that the serial numbers match.

Absolutely, that's great advice.

I did a dual monthly mistake, and (by pure luck, I suspect) deleted the old, and renewed the "right one". It could be as mentioned, that you have the "wrong" serial number in SONAR.
Best of luck.

Well, i will try to explain. One day, when i visited Cakewalk shop, i saw new monthly price for Sonar Platinum. It was almost 3 times lower, than my usual monthly fee. So, being clever guy, i decided to subscribe using this price and cancel older subscribtion. Thats what i did. Later, i asked tech support how to cancel older subscribtion, and this smart guys :) explained me, that i was wrong. Newer price applied for second copy of Sonar, not for the first one. This is kinda "purchase one and receive discount for second". This is not what i need, so i asked to cancel NEWER subscribtion. Tech guys provided me Cleverbridge ticket and NEWER subscibtion was successfuly canceled and refund received. I checked twice (Cleverbridge sent me PDF for refund) - proper subscribtion was canceled, not my regular one. And almost immediately my Sonar went to Demo alert. I checked serial numbers twice - all are the same. Funny, that few days letter i was chrarged my usual monthly fee for Sonar and Cleberbridge confirmed this payment. So it looks like some sort of bug in system. 

Anderton
I'm sure it will be taken care of. I don't quite understand the problem - do you have a paid for version but also did a monthly payment, or did you do two monthly payments by mistake, or something else? It's not that I can do anything about it, but it always helps to know the exact cause of a problem so others can avoid whatever causes it in the future.

Anderton

John
I'm hoping Craig might be able to do something. Hi Craig!

I sent a message via the Bakerphone Secret Hot Line that's reserved only for potential international incidents.

I knew you could do it! LOL Thank you Craig!!!!

Serial numbers in the store and in the Sonar "about" windows is the same.

Tom Riggs
@Craig Agreed that's why the bold type.
 
Still it doesn't hurt to check the store account a verify that the serial numbers match.
 
 

LumenMedia
Well, i will try to explain. One day, when i visited Cakewalk shop, i saw new monthly price for Sonar Platinum. It was almost 3 times lower, than my usual monthly fee. So, being clever guy, i decided to subscribe using this price and cancel older subscribtion. Thats what i did. Later, i asked tech support how to cancel older subscribtion, and this smart guys :) explained me, that i was wrong. Newer price applied for second copy of Sonar, not for the first one. This is kinda "purchase one and receive discount for second". This is not what i need, so i asked to cancel NEWER subscribtion. Tech guys provided me Cleverbridge ticket and NEWER subscibtion was successfuly canceled and refund received. I checked twice (Cleverbridge sent me PDF for refund) - proper subscribtion was canceled, not my regular one. And almost immediately my Sonar went to Demo alert. I checked serial numbers twice - all are the same. Funny, that few days letter i was chrarged my usual monthly fee for Sonar and Cleberbridge confirmed this payment. So it looks like some sort of bug in system. 

Anderton
I'm sure it will be taken care of. I don't quite understand the problem - do you have a paid for version but also did a monthly payment, or did you do two monthly payments by mistake, or something else? It's not that I can do anything about it, but it always helps to know the exact cause of a problem so others can avoid whatever causes it in the future.

This is a similar situation that got me during the middle of March when I went from monthly to full payment. Involves the same process, Purchase new version and cancel old one with Cleverbridge but for some reason the Cakewalk end doesn't follow through even though we exchanged emails about the subject for over 3 weeks. I'm surprised these glitches are still in the system.

One more strange thing about serial number - it looks like ****** (0,1), where * sign is for serial number letter and numbers. But what this (0,1) means??? 

Its not a comma , but a dot (.) this could be part of your problem.