From what I gather, it was a "corner case" involving a refunded order colliding with something else and the system being being confused by same. Apparently the odds of this happening are quite remote but obviously, it is possible. Thanks to Cakewalk for jumping on this!

LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 

Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.

 
Dean has a magic wand which comes in handy in situations like this :) 
The issue was apparently caused due to a communication issue with clever bridge, so the system got confused when you bought twice and cancelled one of them - thereby invalidating your serial number. Special case transactions like this have to be handled by a person since its not fully automated to handle duplicate purchases like what you did.
The good thing is the new system is fully connected so any reauthorizarion is immediately applied by SONAR as you noticed...

LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 

Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.

Leonid, glad it is all working for you now. Hope this reinforces to you that Cakewalk support can be very good. I don't however understand why your previous support interactions didn't solve this before it became a problem. It seems there's still quite a bit to sort out behind the scenes.

Yep. Hope this issue will change something in all pipeline. :) And thank you for help. Except this case - Sonar is my favorite product for many years. 

Noel Borthwick [Cakewalk]

LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 

Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.

 
Dean has a magic wand which comes in handy in situations like this :) 
The issue was apparently caused due to a communication issue with clever bridge, so the system got confused when you bought twice and cancelled one of them - thereby invalidating your serial number. Special case transactions like this have to be handled by a person since its not fully automated to handle duplicate purchases like what you did.
The good thing is the new system is fully connected so any reauthorizarion is immediately applied by SONAR as you noticed...

This time it was as fast as speed of light. Believe me, with many projects in a production row, Demo Alert message is real nightmare. 

mudgel

LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 

Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.

Leonid, glad it is all working for you now. Hope this reinforces to you that Cakewalk support can be very good. I don't however understand why your previous support interactions didn't solve this before it became a problem. It seems there's still quite a bit to sort out behind the scenes.

This is pretty cool stuff! What a tremendous group of folks, both CW, and users/hosts!

See what happens when I don't get involved?
 
The system works.

This one reason why I love Sonar - when someone needs help, the users on this forum are always ready to assist in any way they can. This is a great community.

+1

DRanck
This one reason why I love Sonar - when someone needs help, the users on this forum are always ready to assist in any way they can. This is a great community.

Glad it worked out for you These people are great Always a lending hand when you need it (thumbs up).