for those of you asking for his system specs and OS, please look at his signature. 

Can't see signatures on mobile devices.

mudgel
Can't see signatures on mobile devices.

 
True, Mike, but your system specs and OS are in your signature.  

I realise that, but when I'm on my iPad, which is most of the time for web browsing, I can't see signatures. It's a pain.

JohnBonesDoe
Evidently, I lack the technical know how to make this software work on my end. Even after making hardware upgrades to the computer itself, I'm obviously wrong in what it is I'm doing.

It's probably not what you're doing, but want you're not doing. Plug-in related issues often relate to not doing a reset and rescan, which is crucial; it's even more likely this is the problem if X3 works but Platinum doesn't. Start there, because that's ended a lot of similar threads. If you keep having problems, then if you're interested in tasting the same strawberry almost everyone else is tasting, we'll need to attack one thing at a time and with more specifics. A symptom like "Playback started canceling out again" doesn't provide enough data for any kind of troubleshooting.

JohnBonesDoe
First let me say how happy I am that those who are having a good experience are having it. I'm not and every update I don't! I just spent the last few hours, since updating to Everett, watching a plethora of symptoms come back. Playback started canceling out again. SONAR has crashed 4 times! Loosing multi-samples again in rapture, now I'm loosing SI-Piano! Last up date it was SI-Bass. I can't even use the the LP-64 EQ or Multiband without it crashing!
 
This has become tiresome! I'm a real person spending real money! Once is an accident or an issue, twice is a coincidence, and three times is BS!
 
Evidently, I lack the technical know how to make this software work on my end. Even after making hardware upgrades to the computer itself, I'm obviously wrong in what it is I'm doing. 
 
I just want to say, if I pay 10 cents for a piece of candy that is said to taste like strawberries but it actually taste like lemons, how many times does a person have to troubleshoot their taste buds or reinstall something in their brain to know if it tastes like lemons or not?
 
I can't say that I would recommend this software to anyone. I guess on a positive note, I still have X3.
 
There I have said my piece and I'm done with cakewalk. 

 
Sorry to hear you are experiencing these issues.  Please contact support to help resolve as we want all our customers to have a great experience with our products.
 
With the crashes did you send them to Cakewalk?  If not, I definitely encourage you to do so as we can examine the crash dump file and work to address in a future update.
 
As for losing multi-samples, the multisample path for Studio Instruments are stored in the registry per plugin.
For example: HKEY_LOCAL_MACHINE\SOFTWARE\Cakewalk Music Software\Studio Instruments\EPiano
 
Note that going forward we are moving default paths to a central location such as C:\Cakewalk Content\Cakewalk Sample Data
 
I really hope you reconsider your decision as we have a passionate team of people who really want the best for our customers.
 
Best regards,
Keith 
 

@JohnBonesDoe
 
1.  Thanks for having your system specs listed in your signature - that is generally quite helpful, though anyone reading the forums from a mobile device (phone) will not see them.  (I post mine in my signature too, seems to be a good place to put them anyways)
 
2.  It is actually GOOD that the problems you are indicating are occurring are not being widely reported by others - I mean this, by the way - as it means that these are likely due to one or more things local to your system/configuration/usage.  That means that we can probably get to the bottom of these issues, and hopefully get you past them.
 
3.  It generally works best to list each issue as a separate thread, as this will not only make it less confusing than trying to sort through several intertwined problems and possible solutions, it will also make it easier for folks down the line who may be looking for a solution for a similar issue on their system.
 
4.  The Cakewalk forums have a sizable number of really really proficient users, who regularly DO bend over backwards to try to help someone solve a reported set of issues, and if we can get you to separate each of your current issues into their own separate threads, and if you are willing to engage in the process of working through solving each issue, you will almost certainly find a great deal of assistance, and most likely solve or at least have a way around each issue.  I AM expecting to be on the forums this weekend quite a bit, as I have finally finished building and/or fixing 6 computers (over the past week), and can again devote time trying to help folks here.  I WILL look to be available and involved with helping you.  :)
 
Soooo, please post each issue in its own thread, I will go fire up a new pot of coffee, and let's get to it......
 
Bob Bone
 

BobF
 
I can smell paisley

Smells like grandma's curtains.