ampfixer
We don't all have access to the information that say Craig Anderton has. With that in mind, I have to believe what he posts and his opinions have a far greater weight than the rank and file. I don't care what he claims, when Craig posts I consider him to be the voice of Cakewalk. No point in debating with him because he's actively involved in the development of the program. He is in a position of authority and I respect his views.
I advocate for the consumers to Cakewalk, and for Cakewalk to the consumers. The second part is more obvious in this forum, the first part is more obvious in the program. FWIW I have disagreements with Cakewalk as well. That's one of my
values to the company.
I do try to educate as much as possible in my posts. Many people here simply are not familiar with the realities of the music software business, which is fine...they should be enjoying the programs, and making music with them. However, when they don't understand why certain things don't go their way (particularly if they're petty or condescending about it) and in my opinion it's due to not understanding how the business works, I try to explain that business.
I do feel some people here hold others to
much higher standards than the standards to which they hold themselves. That's to be expected, I guess, but does not encourage quality dialog.
For example in another thread, someone criticized marketing for not placing reading forum posts as a priority, and asked what they could possibly be doing that's more important. Well, they were preparing a presentation to the business development managers at Gibson, dealing with X3 RMAs, localization issues with Japanese software, preparing banner ads, writing the copy and web pages for the next release, and a
whole lot more that I won't bore you with. Sometimes I'll send them URLs to threads I think they should know about because I know they don't have time to spend time in these forums. I get calls from Noel on Sundays and from Andrew at 8 AM and 11 PM. This is a 24/7 operation. I'm surprised Andrew pays as much attention as he does. It's a measure of his dedication, yet some people begrudge him for not spending even
more time instead of appreciating the time he does spend. Very few other companies have their executives and CTOs participating in forums.
Unfortunately a lot of what I know is confidential information not just from Cakewalk but from other companies and industry sources, so I often can't provide additional details to underscore why I hold the opinions I do. I am friends with pretty much all the companies in this industry. It is a tough, competitive, low-margin world, and we're all in this together. All the people I know in these companies are motivated by a love of music and a desire to provide cool tools. I just wish that some of them were rewarded with more than selling 12 copies of a product in a month and seeing cracks on multiple torrents...
There really aren't any "enemies" in this industry. All these companies carry on dialogs with each other about topics like compatibility and operating system weirdnesses. They work with each other to try and insure a positive customer experience. I honestly believe that the industry as a whole, not just Cakewalk, is
woefully underappreciated my many users who have this sense of
entitlement regarding features they want to see. If they knew the realities of this world, they would be grateful for the dazzling array of choices in front of us from a variety of companies, instead of complaining endlessly that a program doesn't satisfy all their needs.
I wish those in these forums would reflect the same attitudes that provide the camaraderie amongst software developers. I have a feeling though that given human nature, the odds of a notation solution appearing before that are more likely.
I feel there is a mean streak here that wasn't here before and it causes me anxiety to participate. I used to look forward to seeing if anyone responded to my post. Now I get anxious and wonder how much criticism I'll have to face.
I've had 20 years of experience in forums and IMHO, I believe they are nothing more or less than a mirror of society. It takes effort to counteract the influences of a society that is becoming coarser, and instead act with courtesy and respect within a forum context. Sadly, some people do not make that effort.