alewgro

Noel Borthwick [Cakewalk]
I'll take a look at this for a future update. TBH this is the very first time I have even heard of this issue. I agree that when the Audio tab is showing on an instrument track, its counter intuitive that the gain knob to control the track gain rather than the velocity. I'm pretty sure that this wasn't coded that way on purpose so it might have been an oversight when the track inspector for instrument tracks was done.
I'll look into what it takes to get the control to switch what it automates based on the tab. Sometimes what looks trivial on the surface might not be that way, so I can't guarantee a change but I will check it out.

Thank you Noel.
 
Let me clear things up here - I love the product, obviously - there are plenty of other DAWs I can use out there.  Some say I am out on a mission to nit-pick every single bug.   First off, I think I have only about 3 posts ever with potential bug/problems in the software.   Secondly, I took the time to document, screen shot and write up a Problem Report - only to be told "this is working as expected".   No reason why, no explanation.   

And sure, if you wanted to, anything can be "working as expected".   You can build in MUTE buttons that actually do nothing.. even if they say MUTE - so what, we designed them to be buttons that do NOTHING lol... then say it's "working as expected".
 
Have a volume trim knob there really makes very little sense.  Also being told to not use a Simple Instrument Track also seems nonsense.  It's there for ease of use, so if I have 10 synth tracks, I don't have to see 20!!   They work great except for the "Gain" knob!

I do understand how software works.  I work for a software company - with software there will always be bugs, room for improvement, etc...    no problem, it's just when you are a paying customer, and you bring things up that clearly can be improved - and you get a one-liner back.    
 
I hope that Cakewalk can look into this though, it would be really helpful.   Sometimes my VST synths are too loud coming in and I'd like to turn them down right from the gain knob, instead of from inside the synth. 
 
Thank You,
Adam

Well written Adam. If you had created a thread title with the tone you just displayed in this post, I think there wouldn't have been any of the heat in this thread. Certainly not from my point. Thanks.

Noel I had a similar issue, only this is a clear bug that's been reproduced by everybody and yet has been marked ... Contact tech support... It's clearly not an environmental issue and not hard to repro.
Did you get my PM a few days back?
 
Thanks.

mudgel
Well written Adam. If you had created a thread title with the tone you just displayed in this post, I think there wouldn't have been any of the heat in this thread. Certainly not from my point. Thanks.

Yes, but would it have gotten a response from Cakewalk? It seems like in this case, the squeaky wheel did in fact get the grease. There have been plenty of other threads where the OP wasn't quite as insistent, so I guess maybe the lesson to learn from this is to just go on and on and on about what you want until Cakewalk notices.
 
-Susan

Perhaps not. But if that's what it takes then it's not a forum I want to be part of.
Persistence doesn't mean rudeness and contentiousness.

mudgel
Perhaps not. But if that's what it takes then it's not a forum I want to be part of.
Persistence doesn't mean rudeness and contentiousness.

I agree.
 
-Susan

Posting an issue on the forum is not the way to get Cakewalk to "notice". This is a peer to peer forum and Cakewalk employees do not actively monitor it so there is a high chance that it won't be noticed by the right people actually. In the case of this issue it was a question of whether it was a bug or intended behavior which is why I responded.
The proper way is to log a bug, correspond with tech support and add enough information to it so that it becomes obvious that there is an issue worth investigating. You can also post links to forum threads to the bug report to provide more detail to support the case if necessary.
 
Please note however that even with a confirmed bug report there is no guarantee that the issue will be addressed in the next update. We have a large pool of known problems and in each update we prioritize and work through this queue. For example the specific issue on this thread is quite minor in the big scheme of things. I did find a prior bug report discussing the exact same issue which was deferred for several versions because the severity was much lower than other more important issues that affect more users.

Doktor Avalanche
Noel I had a similar issue, only this is a clear bug that's been reproduced by everybody and yet has been marked ... Contact tech support... It's clearly not an environmental issue and not hard to repro.
Did you get my PM a few days back?
Thanks.

Yes I did. The tech support person clearly mentioned that in the report that they coouldn't repro the issue as stated in the recipe. As mentioned above, support does not actively monitor the forums, so its your responsibility to add more details about the bug if available to the bug report itself so that tech support can evaluate it better. Sending me a PM is not the solution since I don't necessarily have the bandwidth to investigate every problem report. TS is much better equipped to do that.
 

mudgel
Perhaps not. But if that's what it takes then it's not a forum I want to be part of.
Persistence doesn't mean rudeness and contentiousness.

So you wouldn't get a little heated if you took the time and effort to report a problem and then they come back and tell you "its working as expected"?  You don't care if the company you are paying money too put little to no effort into your trouble ticket?   Infact, being ignored by support can be considered "contentiousness", right?   I was simply posting how i felt after being brushed off.   

When I first logged the complaint I was kind and courteous, why wouldn't I be?  I wouldn't fly off the handle just because there is a bug!  It's software for christ sakes!    But to be ignored or sent a one-liner shows a lack of effort completely...    
 
Having said that - I understand the company can't look into every little report that comes in, im sure they get a lot of cases that make no sense entirely or have no purpose, but mine was not that, so I expected a little more.   That's all.  
 
 
 
 

Alewgro, I get your perspective entirely.  It's a lot of work, and I had it knocked back myself. It's disheartening, and that's going to come out in how you express yourself. I didn't think you were rude either.

alewgro

mudgel
Perhaps not. But if that's what it takes then it's not a forum I want to be part of.
Persistence doesn't mean rudeness and contentiousness.

So you wouldn't get a little heated if you took the time and effort to report a problem and then they come back and tell you "its working as expected"?  You don't care if the company you are paying money too put little to no effort into your trouble ticket?   Infact, being ignored by support can be considered "contentiousness", right?   I was simply posting how i felt after being brushed off.   

When I first logged the complaint I was kind and courteous, why wouldn't I be?  I wouldn't fly off the handle just because there is a bug!  It's software for christ sakes!    But to be ignored or sent a one-liner shows a lack of effort completely...    
 
Having said that - I understand the company can't look into every little report that comes in, im sure they get a lot of cases that make no sense entirely or have no purpose, but mine was not that, so I expected a little more.   That's all.  
 
 
 
 

You obviously didn't know me when X1 came out. I got tagged as a Pest because of my constant drum beating. But that's history now.
I just think there's ways to get things off your chest without resorting to inflammatory remarks. They just get people's backs up. You've given ample evidence that you're capable of making reasoned comments and responses. It makes for a more pleasant interaction for all of us and we don't spend 20 posts waffling about stuff that has nothing to do with our reason for posting in the first place. I mean I don't normally make sarcastic comments but sometimes..... well. My apologies for my part.
It's all good as far as I'm concerned.