After reading through all this, I think one simple fix to a Cakewalk response would be to replace "working as expected" with "working as intended." People can have different expectations of what something would do, but only Cakewalk would be 100% sure how something was intended to work. If there's still a problem after finding out the function works as intended, then the logical follow-up would be to discuss whether a function operates as people expect.

Anderton
After reading through all this, I think one simple fix to a Cakewalk response would be to replace "working as expected" with "working as intended." People can have different expectations of what something would do, but only Cakewalk would be 100% sure how something was intended to work. If there's still a problem after finding out the function works as intended, then the logical follow-up would be to discuss whether a function operates as people expect.

If we are talking about the OP's thread would say "by design". There is however a bug he didn't log and an enhancement request needed which is what I think Cakewalk was inferring.
If there was better communication (see my previous posts) I don't think this thread would have existed IMHO.
 
Cheers..

Ever heard of 'Selling beyond the close'?

Yup point taken.