Hello,
 
I was just wondering - is it normal to see:  "Your reports current status of Awaiting Reply allows or requires additional information from you to help us troubleshoot your problem further." 2 months after you submit a problem report?

Is there something that I still need to do?
 
Thank You,
Adam

Did you reply to their query? (Usually their question and your reply is written at the bottom of problem report).

there is no query.
 
 

I suggest you click on "Provide more info",  and ask them what they want.

Looks like classic customer service:  make it look as though you, the reporter, failed to give the right info and file it under "out of sight and out of mind".
 

Nothing like poo poo assumptions and assuming the very worst. It could be as simple as a lazy click at their end, and mistakes never ever happens right? The reality is nobody knows so please respond to Cakewalk anyway.

williamcopper
Looks like classic customer service:  make it look as though you, the reporter, failed to give the right info and file it under "out of sight and out of mind".
 

BTW if this was actually true the issue would be closed. If it's set like this the issue still remains open.

Also realize that there is a queue for a real person to review them. The Status of "Awaiting Reply" actually denotes that review has not yet occurred (i.e. their end); I do not believe this is a deficiency on your end. In my experience, if more detail is required (from you) they will actually email the account you reported with.

mettelus
Also realize that there is a queue for a real person to review them. The Status of "Awaiting Reply" actually denotes that review has not yet occurred (i.e. their end); I do not believe this is a deficiency on your end. In my experience, if more detail is required (from you) they will actually email the account you reported with.

Sorry not true, please check the screenshot in #3 for the actual definition (in green)...
They are expecting a response of some sort.

Cheers...

but what are they expecting?  they never wrote back or posed a question?