Hi all. I just upgraded from X2 Producer to X3 Producer. I would love to start using AD2, but there is no product key provided in my account. I read the file that was included in the X3 Producer installation files that stated the following:
 
XLN Audio Addictive Drums Installation Instructions:
A full license for XLN Audio Addictive Drums is included with your SONAR X3 Producer purchase. The installer, however, is not hosted by Cakewalk and is available as a separate download from XLN Audio. The computer you are installing Addictive Drums on must be connected to the internet in order to install.
To download XLN Audio Addictive Drums please go to: and enter your Product Key. You will find the product key you need to provide XLN Audio from your listed under “My Registered Products”.
 
However, when I go to my Cakewalk store account, there is no product key for me to provide to XLN Audio for AD2. Any ideas or suggestions? Any employees or moderators on this board that can help? Thanks!

Not even a serial number?
Check:
http://forum.cakewalk.com/Solved-Addictive-Drums-m2919746.aspx

Ta

Nope, no serial number for AD2. I already read that thread that you linked (it's an older thread that refers to the time when Sonar came with Addictve Drums 1). There is no mention of AD2 in my account. 
 
So the only thing I've been able to do is download the free AD2 demo that everyone can download. Sure, the free demo is nifty, but I would like to get full access to AD2 that should be included with X3 Producer.

You have to go to your xlnaudio account, that's the only place where AD and AK load from. I do think, though, that the Producer X3 bundle only entitles you to AD1.
 
 

shmuelyosef
You have to go to your xlnaudio account, that's the only place where AD and AK load from. I do think, though, that the Producer X3 bundle only entitles you to AD1.
 

There's a free upgrade to AD2 promo going on.
 
Rocky

shmuelyosef
... I do think, though, that the Producer X3 bundle only entitles you to AD1.

 
Yes, you have to go via the XLN Site, create/use an account (same email as Cakewalk Account I presume) and use the XLN installer (online(pref) or offline).
(I can't recall 100% that I required it ... and it likely doesn't help much that I upgraded via Steam ... but I did get an AD Product Code to my Steam Account).
 
But, as quoted, is incorrect. AD1 was withdrawn and since May 13 2014, only AD2 is available (and it's entitlement comes with Producer). (ADpacks for AD1 still available til the end of 2014)
 

bluzdog
There's a free upgrade to AD2 promo going on.

From AD1? I'm not so sure in all cases. The Cakewalk wording is a bit poor.
The terms for upgrade from AD1 are here.
Producer/AD1 purchase (or upgrade) before January 2014 - $79 upgrade to AD2
Producer/AD1 purchase (or upgrade) in January or February 2014 - 50% discount upgrade to AD2
Producer/AD1 purchase (or upgrade) since March 2014 - FREE upgrade to AD2
Producer/AD2 purchase (or upgrade) only since 13 May 2014 - FREE install of AD2

ShellstaX

shmuelyosef
... I do think, though, that the Producer X3 bundle only entitles you to AD1.

 
 
 

bluzdog
There's a free upgrade to AD2 promo going on.

From AD1? I'm not so sure in all cases. The Cakewalk wording is a bit poor.
The terms for upgrade from AD1 are here.
Producer/AD1 purchase (or upgrade) before January 2014 - $79 upgrade to AD2
Producer/AD1 purchase (or upgrade) in January or February 2014 - 50% discount upgrade to AD2
Producer/AD1 purchase (or upgrade) since March 2014 - FREE upgrade to AD2
Producer/AD2 purchase (or upgrade) only since 13 May 2014 - FREE install of AD2

If you purchase SONAR X3 Producer after March 1, 2014, you will automatically receive an upgrade to Addictive Drums 2.   Learn More
 
Rocky

I already have an account with XLN Audio, already have the XLN Audio Installer on my computer (installed it back in February 2014). But you still need a product key to obtain the full version of AD2. Sure, I can download the demo of AD2, but that's not what I'm trying to do. According to what I have from Cakewalk, it states "upgrade to SONAR X3 Producer to experience the most advanced DAW on PC with a free upgrade to Addictive Drums 2." So all I get is the demo version? I had this demo version since before I upgraded to X3 Producer, and anyone with a PC can download the demo version of AD2. So if all I get is the demo, and anyone with any DAW on any computer can download the demo of AD2, why does Cakewalk advertise that X3 Producer comes with AD2 when in fact all you get is the demo?
 
The AD2 demo is free for anyone and everyone, so it just seems ridiculous to use it as a selling point for X3 Producer. 

Anyway, I've contacted Cakewalk support, but no response yet. Now I'm contacting XLN Audio support. Hopefully someone will have an answer.

So I heard back from Cakewalk support. They sent me a product key for AD2, but unfortunately, it didn't really do much. After registering the key, there was the same functionality in AD2 as the free demo (i.e. there are no drum sounds, just the main AD2 software and a demo of Fairfax AD Pak).
 
This morning I heard back for XLN Audio Support, who had to reset my licenses for AD2. Now I have the full upgrade, which includes a couple kits that were upgraded from AD1.
 
So I've got my upgrade now (yay!), but I wish this process had been more smooth.