If they run Sonar they have some Windows running.
But I had plenty issues moving stuff from Windows to Mac - overall. Even machines that have bridges for windows in networks. This sending postscript files for printing to printshops etc.
So renaming extensions of files make a big difference - how a Mac handle them. All kinds of conversions was going on depending on how file was named - extension and so.
So one thing to try may be to rename file, or ensure they run email on windows or something to receive it.
If on usb - import running the windows on Mac.