This software is continuous frustration. First of all- the entire libraries I installed today such as Orchestral Content pack, Analog Content pack and so on are missing. I did not install the Legacy Packs because it was supposed to populate itself from previous Rapture and Dem Pro installation.
 
1) The Content Packs are all missing. The only Content Pack that shows up in the Browser is the Gibson Content Pack
2) The Gibson Content Pack shows in the browser and has program names but apparently missing all samples because all programs are silent
3). There is no Dimension Pro Factory library
3). Legacy Dimension Pro expansion plays some programs but missing others. I can not figure out the system as it has categories, called "expansion pack 1, 2 and 3". Pack 3 has samples, while pack 1 and two does not play. And these are not 3rd party that I ever bought- I never bought any Dimension expansions so it must of come with Sonar installation or Rapture Pro. If you go from the top of the list, there 25 categories of sounds- they all not working. Then it has "Digital Sound Factory: Symphonic..."- those program group is working. Dimension Pro Holiday Pack is working. Expansion pack 1 does not work, Expansion Pack 2 does not work all the way up to Guitars, but then "Leads and Keys" and "Orchestral" are working and right next to it "Organs" category is missing about every other sample. I did not reinstall Dimension Pro that came with Sonar Platinum- I am using old installation from Sonar X3. Do I need to uninstall D-Pro and reinstall from CCC?
 
I have no time to figure things out- this is just too much work. Why is it that this software has no way to refresh the libraries or specify samples location? I used F5 and it did not help much. I installed all the libraries at the same time on H drive (not C) and it is not working. I also have 3rd party expansions installed somewhere- surprisingly they show under "Expansion Pack: Rapture Legacy". But software is haunted. It is not doing anything it supposed to do other than playing Rapture Pro (But not original Rapture) factory library.   

Same here. Tried reinstalling each pack in the CCC list and nothing changed. Rescan and reset took forever. Loading a project with two instances of Rap pro takes a long time. This is kind of a bummer and is really a disappointment. No word from the team either. They should be offering refunds. I will be asking for one if this isn't addressed in some statement soon. Inexcusable and sadly damaging to the company in my eyes. Major fail.

I sent the tech support request- hope they will address it soon. I would hope there would be some instructions if it is known issue. But lets compare our notes.
 
1). Did you install all Content Packs? I did not install Legacy 1, 2 and 3 because I thought- it would duplicate samples from previous Dim Pro and Rap installations. I also did not install PianetT and Clavinet, but 5 or 6 others I installed and the only one in the library is Gibson.
 
2). Did you install them on C drive? I installed my content packs on H drive- this is my guess. I was installing individual packs (not using Install All). When I was installing Rapture Pro itself, I was able to specify installation path for samples to the H drive. When I was installing the packs- there was no option to set the path, and I could see it flashing installing to the H drive. I can see many folders with content at the same location as samples for Rap Pro Factory content. So they are there and I don't understand how it can see the Rap Pro Factory Content but not Content Packs at the same location.
 
3) Do you have Gibson Content Pack showing up in the library? This is the only one content pack there but the programs would not play (no samples)- they empty. 
 
4).Did you look under Dimension Pro Legacy? It has loooong list of about 25 preset categories. None of them playing for me, yet- if I keep going down the list, I can find Symphonic strings expansion that was given us while back- that thing has samples and playing fine. Other stuff (see my first post) has programs with no samples (silent).
 
5). Do you have Dimension Pro Factory and Rapture Factory? (Not Rapture Pro Factory). I understand that there should be Rapture Pro Factory, Rapture Factory and Dimension Pro Factory as well as Rapture Legacy and Dimension Pro Legacy. I have those but not factory.
 
6) Do you have Sonar Platinum or other? I assuming you do because you using Command Center. Did you reinstall Dimension Pro and Rapture from the command center? I did not because I had it already installed. I have a feeling that it has to be reinstalled with Command Center installer for it to be visible and appear in Rapture Pro. It says so in FAQ. It also says that it would populate old installs if it exists. So far it is a mass, and I dont know if it is safe to uninstall Dim Pro and Rapture and try to install them again from CCC. Your thoughts?  

vladasyn
I sent the tech support request- hope they will address it soon. I would hope there would be some instructions if it is known issue. But lets compare our notes.
 
1). Did you install all Content Packs? I did not install Legacy 1, 2 and 3 because I thought- it would duplicate samples from previous Dim Pro and Rap installations. I also did not install PianetT and Clavinet, but 5 or 6 others I installed and the only one in the library is Gibson.

 
I first installed as recommended through CCC and later reinstalled every pack individually via CCC. No change.
 

vladasyn
2). Did you install them on C drive? I installed my content packs on H drive- this is my guess. I was installing individual packs (not using Install All). When I was installing Rapture Pro itself, I was able to specify installation path for samples to the H drive. When I was installing the packs- there was no option to set the path, and I could see it flashing installing to the H drive. I can see many folders with content at the same location as samples for Rap Pro Factory content. So they are there and I don't understand how it can see the Rap Pro Factory Content but not Content Packs at the same location.

 
I have a pretty generic setup re VST programs. Audio (raw wav) files are on a second drive, but since I don't have massive libs for VSTs I let them install where they desire.
 

vladasyn
3) Do you have Gibson Content Pack showing up in the library? This is the only one content pack there but the programs would not play (no samples)- they empty. 

 
These, now after reinstall show a <none> or similar in the browser but the program titles show in the secondary window.
 

vladasyn
4).Did you look under Dimension Pro Legacy? It has loooong list of about 25 preset categories. None of them playing for me, yet- if I keep going down the list, I can find Symphonic strings expansion that was given us while back- that thing has samples and playing fine. Other stuff (see my first post) has programs with no samples (silent).

 
Yes, the Symphonic Strings patches work. Many others do not.
 

vladasyn
5). Do you have Dimension Pro Factory and Rapture Factory? (Not Rapture Pro Factory). I understand that there should be Rapture Pro Factory, Rapture Factory and Dimension Pro Factory as well as Rapture Legacy and Dimension Pro Legacy. I have those but not factory.

 
No Rapture Factory here, just Rapture Legacy.
 

vladasyn
6) Do you have Sonar Platinum or other? I assuming you do because you using Command Center. Did you reinstall Dimension Pro and Rapture from the command center? I did not because I had it already installed. I have a feeling that it has to be reinstalled with Command Center installer for it to be visible and appear in Rapture Pro. It says so in FAQ. It also says that it would populate old installs if it exists. So far it is a mass, and I dont know if it is safe to uninstall Dim Pro and Rapture and try to install them again from CCC. Your thoughts? 

Splat here. Did not reinstall D-pro or Rapture. I have the old synths on a number of projects and have had issues with activation in the past so I thought I should pass on reinstalling those. If this is an issue I've yet to hear of it.
 

You can wait for tech support to answer my request- hopefully soon- I will post everything they write, or you can try to uninstall Dimension Pro and Rapture (legacy) and reinstall them from Control center installer, and let me know if it fixed the issue. It is frustrating.

I would not recommend reinstalling D-Pro and Rapture Leg. I went on and installed Rap Pro on a lap top- clean install, I also installed Rap legacy and Dim Pro from CCC and almost all expansion packs without Legacy 1,2,3. All on C drive. Still- no content packs appear in the library, not even Gibson which I had on my desktop. Can not hear the programs because it is not set for playback but obviously the issue of libraries and packs is persistent and reproducible.
 
Now back to my main desktop. I thought- I had Rapture Pro Factory library working- so I wanted to work with it. Got to the Synth Bass section and I have many samples missing there as well. I totally do not understand this.
 
And as I am going down the categories, many (most) of samples are missing. Vocals only 2 programs playing out of 7. Orchestral stocks- 70% not playing. What in a world kind of product is this? I have never experienced anything like this from any other soft synth company. And this is Cakewalk's own product that should work with its own DAW. Wow.

 
Hi vladasyn, 
 
I'm taking a look at your support inquiry now. You can expect a response shortly. 

Don't be discouraged by all the trouble. Don't get me wrong, I have my share of it too! And it is aggravating.
 
However, I have been playing with Rap Pro and when it works, it's really something else!! Much easier I find to do my own stuff that it was with Dim Pro or Rapture.
 
Give them a chance to work this out and you'll see it was worth your purchase.

Thank you, I will look at those registry keys tonight when I am at my music computer. Sent you reply.

We are looking into these issues right now. Just wanted to let you know we have seen this thread and are do some more fact finding.