BobF
 
Great - I'll give it a try then.  BTW, I saw my post was [almost immediately] moved to and archive, but I have no idea where that is.  Is it OK if I PM you if I run into some questions?

"The Archives" is the CW forum for "Discussion focused around classic Cakewalk software such as pyro, Pro Audio, Kinetic, Project 5, etc."  That's where your post was moved: http://forum.cakewalk.com/FindPost/3196773
 
I got your PM & will reply shortly.
 
Thanks-
 
-Susan

I've called tech support exactly twice since I bought Cakewalk Pro audio in the '90s. Once they fixed the problem quickly, the other they did a lot of homework before telling me there was no solution. I consider both to be positives for the support team.
 
That said, I don't mind at all turning to the forums for help. There's a lot more brains that can pile on the problem and usually you don't get spoon fed the answer, you get tips on how to solve it, which in turn teaches you to be more self-sufficient. I think I've probably gotten a grad-school level education in computer troubleshooting just from these forums! :-)
 

I've rarely needed tech support over the years but the couple of times I did they came through with flying colors. Between tech support and this entire Cakewalk Community I couldn't ever want for more. Kudos to all and thanks for posting the positives Susan.