• SONAR
  • New DAW build - audio engine failing with only a single plug-in (p.4)
2015/03/23 18:04:24
JL81283
dcumpian
While it is possible that bad memory is a potential issue, that high number of page faults could also be attributed to an antivirus program doing real-time scanning of every file that is accessed.

 
Oh well, I turned Windows Defender off and tried testing with Latency Monitor again, but unfortunately I still got a lot of hard pagefaults.
 
2015/03/23 18:19:33
JL81283
Thank you everybody for all the advice so far. Hopefully I will figure this out very soon. It is a real bummer that currently all my free time is being used to figure out these issues with my system instead of making my music with the awesome program that is Sonar.
2015/03/23 18:36:03
Splat
JL81283
Googling dxgkrnl.sys points to mainly display adapter driver issues. I would try putting in a display adapter card maybe you can borrow one.

 
JL81283
Could you possibly elaborate on this a little? My Monitor plugs into the DVI-D port on the motherboard. I don't have a separate graphics card. I'm not sure exactly what kind of display adapter card I should get to test this out. Could you maybe post a link that shows a kind of adapter that might be suitable for testing this?

 
Any external display adapter that is compatible with your motherboard... Sorry not sure what to recommend exactly without spending a lot of time researching...  Tom's Hardware forums I suggest for that. I recommend borrowing one at first to see if this clears the issue.
 
Splat
Also disable Microsoft malware protection I see running.

 
JL81283
Eh... I actually only enabled Windows Defender and the firewall after you recommended in your first post that I turn my firewall on and keep my antivirus running at all times. Windows Defender is the only antivirus on this machine. I'll turn it back off for now and only enable it when I plug in my wireless adapter to update software.

 
Right disable it for now - sorry.
 
Splat
Also if you have any Intel utilities running remove them (check in add/remove programs). There seem to be a lot of complaints related. Straight away get rid of Intel proset monitoring service for instance.

 
Any luck with this?
 
Thanks...
2015/03/23 18:45:22
BassDaddy
JL81283
Thank you everybody for all the advice so far. Hopefully I will figure this out very soon. It is a real bummer that currently all my free time is being used to figure out these issues with my system instead of making my music with the awesome program that is Sonar.


When I built my computer for audio I hoped I could put it together and turn it on and go. I was wrong. It took longer than I wanted it to to get smoothed out but it did happen. Even if you seem to get info that contradicts stay cool and try to follow it. The pedullam will swing back and forth a few times before you are done but you need to know this stuff anyway. Settings can get undone(how I don't know) so you are gaining some experience for the future. Also, did you get the RAM dialed in in the BIOS? That high power RAM you have can't be just dropped in and you're done. EIST(enhanced Intel speed step) core parking are need to be set right. Hang in there. Be patient. Lots of people here who want to get you rocking as soon as possible.
2015/03/23 22:32:09
tlw
A thought...

Sometimes fatal pagefaults occur when Windows is trying to write RAM contents to the swap file but can't for some reason.

Could be worth running checkdisk on the System and applications drive(s), the drive where you've put the swap file if it's not on C, and any drives that Sonar is accessing. Also check the drive's SMART status if possible.
2015/03/23 23:21:45
Splat
Pretty convinced looking at the OP's symptoms that this isn't memory or virtual memory. The windows event viewer would be giving clues by now and it would be a heck of a lot worse.

Chkdsk is always good general advice.
2015/03/24 09:16:42
pwalpwal
if you have a simple project that exhibits this behaviour predictably, consider sending it to tech support along with any crash dumps created
2015/03/24 11:17:28
robert_e_bone
Here is a little background on page faults:
 
http://blogs.technet.com/b/askperf/archive/2008/06/10/the-basics-of-page-faults.aspx
 
Sorry I don't have more for you at the moment.  I probably missed this, but is it ALL projects?  Also, does the project work with any of the Cakewalk-supplied plugins?  Do other applications on this computer work without issues?
 
Bob Bone
 
2015/03/24 14:39:20
JL81283
After Windows Memory Diagnostic finished (It ran 20 Hrs) and turned up no errors, I then ran chkdsk command on all three hard drives and it found no problems.
 
After that I went back through my motherboard settings and double checked everything (RAM timing, power settings, SATA settings, etc.). Everything looked as it was supposed to.
 
Now I plan to run SpeedFan, Smartmontools, and HD Tune to see if they turn up any clues.
 
Splat
Any external display adapter that is compatible with your motherboard... Sorry not sure what to recommend exactly without spending a lot of time researching...  Tom's Hardware forums I suggest for that.



I know I'm probably being obtuse, but I just want to be clear on what type of equipment you are suggesting. You are talking about trying an external graphics card which plugs into a USB port on the computer, right? Not just a display adapter that would allow me to plug into a different video port, right? Sorry, I'm fairly new to computer stuff. I didn't even know there was such a thing as an external graphics card until I did some searches after you suggested I try a display adapter.
 
Splat
SplatAlso if you have any Intel utilities running remove them (check in add/remove programs). There seem to be a lot of complaints related. Straight away get rid of Intel proset monitoring service for instance.

 
Any luck with this?

 
I did check the add/remove and didn't see PROset or any that looked unnecessary, however, I just checked Resource Monitor and found that there are quite a few Intel things running. PROset is one of them. I will try disabling it or removing it. Do you happen to know which others are safe to turn off or remove? The list is as follows:
Intel Dynamic Application Loader Host Interface Service
Intel HD Graphics Control Panel Service
Intel Management and Security Application Local Management Service
Intel PROset Monitoring Service
Intel Rapid Storage Technology
 
BassDaddyAlso, did you get the RAM dialed in in the BIOS? That high power RAM you have can't be just dropped in and you're done. EIST(enhanced Intel speed step) core parking are need to be set right. Hang in there. Be patient. Lots of people here who want to get you rocking as soon as possible.

 
Thanks! And yep, set the correct RAM timing in BIOS when I first setup this computer. I just recently tried disabling EIST in the Bios and I've still been getting poor results with LatencyMonitor.
 
tlwCould be worth running checkdisk on the System and applications drive(s), the drive where you've put the swap file if it's not on C, and any drives that Sonar is accessing. Also check the drive's SMART status if possible.

 
Well I ran chkdsk on my drives and found no problems. I will look into the SMART status next.
 
robert_e_boneHere is a little background on page faults:
 
http://blogs.technet.com/b/askperf/archive/2008/06/10/the-basics-of-page-faults.aspx
 
Sorry I don't have more for you at the moment.  I probably missed this, but is it ALL projects? Also, does the project work with any of the Cakewalk-supplied plugins?  Do other applications on this computer work without issues?

 
Thanks for the link. I just read the article.
 
As for your questions, well, I really don't have answers yet, and that's because I don't have many real Cakewalk projects yet. Sonar is a new DAW for me. I just bought X3 this past october or november when I assembled this system, and I upgraded to Platinum in January. I have been taking my time reading the manual and getting acquainted with the program. All the projects I've opened so far have just been tests to try out the different things that the program manual covers. My old projects were made with another DAW and I plan to eventually re-record them all with Sonar.
 
So the one other thing I've been using Sonar for is simply running it to use certain plug-ins while I practice my instrument parts for the songs I will eventually record. For that I've been running TH2 for my guitar and AD2 for the drum parts. I've had the audio engine fail running both plug-ins alone and together. I've only briefly experimented with other plug-ins and virtual instruments that Sonar came with, and I want to say that I have had the problem happen when using a plug-in other than those two, but I can't say for certain (I have a horrible memory, sorry). But I will try to test this out later after running some other tests.
2015/03/24 14:40:17
JL81283
Cactus MusicI just built an almost identical system and not only that I also use the 6i6. 
 
I kept getting blue screens so followed the typical troubleshooting endless loop of fixes, updates and head scratching. It's running great now once I found the problem. So don't rule out the hardware on a new build. I even bought more memory. 
The cause= Power Supply see below.



I'm starting to wonder if the PSU could be the root cause of my problems as well. How exactly did you diagnose it as the PSU causing your problems?
 
I did have a BSOD back in January. It happened overnight while downloading AD2 adpaks. When I tried rebooting the system I got another BSOD of death. Then on the third reboot attempt Windows booted as normal but one of my other hard drives was not showing up in File Explorer. After this I tried double checking all my connections and also plugging the power cable going to the missing drive into a different place on the PSU. Everything worked fine on my next reboot and has ever since. I wasn't sure if that was just a coincidence or not. But since I haven't had any more failures to boot or missing drives I kind of just considered it an odd occurrence and forgot about it.
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