I was one of the chosen to get the offer to purchase and install Platinum before its official release. This I did on January 16th.
I used the monthly option as I was a bit short at the time. In February I came into a bit of money so cancelled my subscription with Cleverbridge (not so clever really) and purchased the full version of Platinum through the Cakewalk on line store.
Before embarking on any of this I confirmed the correct procedure by contacting Cakewalk Customer Support by email. There was several days wait before a reply only to be misunderstood and then send several more emails back and forth, explaining that I was not expecting to buy the full version at the difference between what I had paid monthly, and the full $149 update special price.
 
I even had sent an email to Willy I think it was explaining all this and was told its all taken care of.
 
 
All the while my Sonar about screen has been saying I was in a monthly plan until 03/31/2015.
 
Today I open Sonar to do an important project and see a toast notification that I'm in demo mode. My about screen says my membership expired on 03/16/2015.
 
No worries think I, I'll just do an offline activation and was allowed to go through the whole procedure even getting an activation file returned to me. The result: I'm still in demo mode. Hang on I think I need to log out of CCC and log back in that's the go. yay now none of the many gigabytes of data I've installed through this laughable peace of software is no longer recognised and I'm still in DEMO MODE.
 
When I think of the time I've spent helping others through the beginning of this release and doing everything right by contacting Cakewalk before anything else.
 
I am about to contact someone from Cakewalk to follow up on this but decided I would make it public here first. I'm very angry to say the least.

That sucks.... I'm about to do this also, as I now have the money.... hmmmmm... keep us posted please!
 

I didn't keep the tracking number for the issue because I was assured all was OK.
 
Its a shame I didn't turn Sonar on yesterday as it would have given me a day extra to sort it out. As it is now I've got to spend the afternoon contacting everyone and tell them the session is off because Sonar is in Demo Mode and I cant save any work until its resolved.
 
I could use Sonar X3 but I'm concerned about opening an existing project in a previous version especially when I have Mix Recall and other existing Sonar features that may or may not get messed about by working in X3. AND then doing all that I front of paying clients.
 
 
 

Just a thought Mike. Have you tried uninstalling and removing the registry entries then re-installing?
 
I wonder if the serial numbers etc are different for the full paid up version i.e. the CW system thinks it's the original (now expired) install when in reality it is completely different.

I was told that the serial number wouldn't change and it was all taken care of.

Now everything else including all the material whether it's plugins, even Dim Pro and Rapture are showing as not installed according to the CCC. Sonar Platinum has a green light next to it but nothing else. It's a real stuff up.

I've even tried to register it again but says that I already have this product registered. Why on earth does it return an activation file when I try to do an offline Activation if it doesn't accept I have a valid installation.

I'm reluctant to do anymore without cakewalk getting involved. Man I'm ticked off, and knowing that it takes days for Cakewalk to respond to emails and PMs, I'm concerned how much more this is going to cost me in lost work.
I can't ring until tomorrow morning my time for phone support.

Man, I am sorry to read about this. I hope it gets worked out quickly. The communication and CCC need a bit of work still. Is Platinum still in demo mode? I manually installed everything, so my CCC has one green (Platinum only) and everything else is red, so it is not very "system aware," but I guess is all over the "expiration date." The CCC needs a grace period like any other financial billing, I guess.
 
As far as X3, you can open projects but lose new features in older versions. Something to consider would be to open that project in X3 and immediately save it with a new name. You will then be able to track and do a good portion of editing even there.
 
Pulling it back into Platinum I would do the same thing (first save with a new name). I have not used Platinum enough to know what presets can be saved in one project/assigned in another (best option), but you can also open the tracking project side-by-side with the template and manually move data (a bit messier).

I've cancelled tonight's session. I was too concerned about what might go wrong seeing as I had little to no time to sort out using X3. It's too important a project to take chances without the necessary prep time. Not to mention I sprout off all the time about Sonars virtues and I'm not too keen on having to explain that my super duper program has gone into demo mode and I haven't been able to fix the problem yet.

I'm working on a plan b right now in case it all takes longer than anticipated and we'll get back to it in 48 hrs.

I'd heard about this issue from several others on the forumand even recommended to them what to do. I hope they're not let down like I've been. I really thought I did everything necessary to avoid it.

Hi Mike,
 
Your account should be fixed now - I apologize for the headache. Simply closing and re-opening SONAR should fix it for you. I'll put up an FAQ today to clarify all these issues.
 
I must have missed it in your message - if SONAR was saying 2015 then that is a red flag. 

Only just now read this post Willy after answering an email from support who suggested I follow steps that I had already mentioned in this thread. I gave then a link to this thread, perhaps but they didn't read it.
 
Sonar About page had been reading current to 3/31/2015 even though the official expiry was 3/16/2015 on the monthly plan and then today/yesterday it corrects the date and says 3/16/2015 Expired
 
As I replied to the support email. Sonar was still running and I opened the About page to take a screen grab for tech support and there it tells me I'm current to 6/28/2016, status is Owned. No interaction from me at all.. I have restarted Sonar to confirm everything stayed that way and all looks Ok at the moment except:
 
The CCC still shows red lights for all the products I've installed except Sonar. Boy CCC needs some work. I'm for sure not going to install all that again just to show green lights when I've already done that once.
 
Glad I can use Platinum again but not happy. This little problem inconvenienced a group of my clients who I was lucky enough to contact and cancel before they travelled the 2.5 hours to get here, cost me a full nights work (and some as yet undetermined compensation for having to cancel with little notice) and gave Sonar a big black eye?

mudgel
The CCC still shows red lights for all the products I've installed except Sonar. Boy CCC needs some work. I'm for sure not going to install all that again just to show green lights when I've already done that once.

 
This happened because you logged out of C3. The current version keeps a local log of what it installed, when you log out that cache is erased. We're going to move this to the registry in the next update so that won't happen anymore.
 

 
Glad I can use Platinum again but not happy. This little problem inconvenienced a group of my clients who I was lucky enough to contact and cancel before they travelled the 2.5 hours to get here, cost me a full nights work (and some as yet undetermined compensation for having to cancel with little notice) and gave Sonar a big black eye?

I was hoping those extra 3 months I tacked on would would help ease the punch. Sorry again for the troubles.