So in "Demo mode" you can NOT save....correct?   That was the main issue that your Sonar Plat was reverted to demo mode....hence recording new tracks would be a waste of time....?
 
 
 

That's the problem, in Demo Mode you can't save anything.
Yes of course. I would never act deceptively. Not personally nor professionally I've told the guys the truth that's why I said when Sonar gets a black eye (in my hands) I get one too.

The deal was we were to work last night starting at about 8:00pm as they had about 2.5 hours travel, stay overnight and work all the next day before heading back home. I was in the studio mid afternoon making preparations for the session ahead and that's when I discovered that Sonar was in demo mode. Being in Australia there was no way to get help at that time of day so I posted on the forum and sent a PM to Willy along with filing out a support ticket with as much detail as I could provide.

Next step look at using X3e but too much of the project had already been done in Platinum to go back to a previous version only to go back to Platinum again. I had used a lot of Mix Recall and Vocal sync that I didn't want to damage or lose in some way.
Decide to cancel in consultation with client. I couldn't with any certainty say that the problem would be sorted out by the morning so we agreed to wait till the issue was fully resolved and reschedule. I've had occassion in the recent past where email responses have been far from quick with Cakewalk. As it turns out at 8:00 am I recieved a pointless email from tech support telling me to do the things that I'd told tech support I'd already done, fortunately Willy had left a post in this thread letting me know that I should be OK and without having to do anything at my end, Sonar was working properly. That's why I included that the problem was sort of fixed but I don't know what had to be done. Funnily, neither did tech support.
Contact client and have rescheduled for next week. They were impressed that support was so quick to get onto the problem so it was like putting a bit of makeup on the black eye. As these guys work shifts and scheduling their respective jobs to make this time available is quite a feat not to mention the 5 hours travel round trip, I've offered them a free 1 day tracking session once this project is finished and paid for. They are more than happy with my offer and has allowed us to put this behind us and work forward. Deep breath.
So if a project always has to have a problem, please let this be it and I can go sailing smoothly ahead.

mixmkr
So in "Demo mode" you can NOT save....correct?   That was the main issue that your Sonar Plat was reverted to demo mode....hence recording new tracks would be a waste of time....?
 
 
 

I was quite OK with your pre edited post. It's absence makes my post look a bit funny at the start.

Yeah...thx mudgel.  After thinking about it, I saw no need to offer that kind of advice and didn't want to take the risk of it being misunderstood.
(basically what I edited out was the suggestion letting Sonar take the "black eye" and just let the clients know what's going on.  Seems mudgel is one step ahead of what I said as well)

Well, I guess they've still got to work out some kinks...as I am now in "demo" mode.  gotta go to work anyway but have emailed customer support with relevant info and pmed Willy.  I'm not too bothered as I don't have any clients or schedule to have to rearrange and gotta go garden for duckets anyway.
 
I think I followed the instructions Willy posted but maybe it is the differing serial numbers which need to be manually modified for things to take effect.  If so, I'm sorry some human is spending their time having to do this but assume it will all go into making the system work better in the future.
 
 

It was fine within four hours... I'm sure this is going to be automated soon...

There is no different serial number involved when you change from monthly to fully paid.